Marketing

Social media watch: Seizing the moment

Whataburger had a slam dunk on Twitter over the weekend when it capitalized on the momentum of a just-gone-viral video featuring Houston Rockets’ shooting guard James Harden.

Harden was getting press for the major shade he cast at a courtside reporter who asked if he had gotten his “rhythm back” after scoring 46 points in Saturday’s game against the LA Clippers.

The burger chain scored with this piggyback post the next day, which garnered 1,500 retweets in a matter of hours:

 

 

Social media scorecard:

Novelty: 4 

Posts like these are rather common but—since they play off of recent themes and events—still feel fresh and relevant to their audience.

Imitate-ability: 9

A pulse on pop culture, coupled with some sense of humor, is all that’s required.    

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Reassessing McDonald's tech deals from 2019

The Bottom Line: The fast-food giant’s decision to end its drive-thru AI test with IBM is the latest pullback away from a pair of technology acquisitions it made five years ago.

Operations

Trend or fad? These restaurant currents could go either way

Reality Check: A number of ripples were evident in the business during the first half of the year. The question is, do they have staying power?

Financing

Starbucks' value offer is a bad idea

The Bottom Line: It’s not entirely clear that price is the reason Starbucks is losing traffic. If it isn’t, the company’s new value offer could backfire.

Trending

More from our partners