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Operations

Balancing act: Restaurants work to serve both digital and in-restaurant diners

Customers coming into restaurants again combined with takeout business gained during the pandemic is creating logjams at some operations. By Jonathan Maze, Joe Guszkowski and Patricia Cobe on Oct. 15, 2021
Illustration by RB Staff

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Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.

Financing

For Papa Johns, the CEO departure came at the wrong time

The Bottom Line: The pizza chain worked to convince franchisees to buy into a massive marketing shift. And then the brand’s CEO left.

Leadership

Restaurants bring the industry's concerns to Congress

Nearly 600 operators made their case to lawmakers as part of the National Restaurant Association’s Public Affairs Conference.