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Operations

New restaurant equipment and back-of-the-house technology
Operations

An eye on spyware

 By Tom O'Brien on Feb. 02, 2014

Restaurant surveillance equipment is a given, but how fancy should you get?

Operations

Drive-thru packaging with integrity

 By Restaurant Business Staff on Feb. 07, 2017

Consumers expect food from the drive-thru to be just as tasty and fresh as food eaten in the restaurant. Packaging is key to delivering on that expectation.

Operations

Chipotle revises its turnaround plan

By Peter Romeo on Oct. 25, 2017

The updates include changes in the chain's catering program, new digital enhancements, and a contribution from a Starbucks veteran who's been brought onboard.

Operations

Potbelly gets new CEO

By Restaurant Business Staff on Dec. 01, 2017

Alan Johnson will take the helm at the fast-casual chain.

Operations

Hungry Jack’s drive-thru hack

By Aaron Jourden on Dec. 20, 2017

The Australian banner for Burger King is testing a new device

Operations

A next step for delivery?

By Peter Romeo on Jan. 23, 2018

Operators take a hybrid approach to off-premise.

Operations

Delivery backlash and 4 other head-spinning moments

By Peter Romeo on Feb. 23, 2018

The dash for off-premise business is taking a detour around third-party delivery. Meanwhile, Amy Poehler isn't making restaurateurs laugh, R&D kitchens are cooking up some unusual new products, and the drug epidemic is prompting some controversial changes in operations.

Operations

Sonic hits on a program to boost margins

By Peter Romeo on Mar. 30, 2018

The initiative teaches franchisees how to use their POS and back-office systems as more effective cost-cutting tools.

Operations

Starbucks: Outrage over in-store arrests has not hurt sales

By Heather Lalley on Apr. 27, 2018

The chain’s CEO says he is committed to preventing further racial-bias incidents with changes to processes, training and culture.

Operations

This week's restaurant nightmares: 'What's so funny?'

By Peter Romeo on Jan. 18, 2017

The humor and goodwill intended by some restaurants this week was taken far differently by the public, once again underscoring the need for caution in the age of social media.

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