Operations

New restaurant equipment and back-of-the-house technology

Want to speed service? Start with your menu

By Peter Romeo on Apr. 02, 2024

New research shows that guests spend an average of nine minutes plowing through a menu because the array is typically so extensive. But they also want comprehensive descriptions of dishes and prefer a conventional bill of fare over QR menus.

Operations

Canlis attempts bold experiment: Summer weekends off for all

By Lisa Jennings on Apr. 01, 2024

Staff members at the high-end restaurant will finally be able to experience the civilian joys of a Saturday and Sunday off, doing things that non-restaurant people do.

Operations

BurgerFi defaults on its credit agreement

By Lisa Jennings on Apr. 01, 2024

The parent company of the BurgerFi and Anthony's Coal Fired Pizza & Wings restaurant chains fell out of compliance with its loan agreement amid weak sales and financial losses. But the CEO insists turnaround efforts are taking hold.

Operations

Can Smashburger get back on track for growth?

By Lisa Jennings on Mar. 28, 2024

Smashburger's new CEO Denise Nelsen is taking a hard look at the brand and how it can reignite expansion, both domestic and international.

Operations

Should servers be in charge of keeping wine glasses full?

By Jonathan Deutsch, Ph.D. on Mar. 27, 2024

Advice Guy: RB’s operations expert says it’s a practice that depends on what kind of restaurant you’re running.

Operations

Danny Meyer wants to bring enlightened hospitality to more than just restaurants

By Lisa Jennings on Mar. 26, 2024

Noted restaurant operator Union Square Hospitality Group's consulting arm Hospitality Quotient has launched a new e-learning platform for a broader audience.

Operations

MasterCard and Visa offer temporary reductions in swipe fees

By Peter Romeo on Mar. 26, 2024

The credit card giants have agreed to roll back the charges and freeze those rates for five years. But industry advocates aren't enthused about the offer.

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Operations