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Heather Lalley

Managing editor

Articles by
Heather Lalley

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Leadership

WFF at 35: Progress made, more to accomplish

Attendees of this year’s Women’s Foodservice Forum Leadership Conference heralded the advances (and made the business case) for moving women into leadership roles. But there’s still work to do.

Marketing

Restaurants brighten menus with total solar eclipse specials

Marketing Bites: Not wanting to miss out on a marketing opportunity that won’t come around again for 20 years, big chains and indies are getting in on the celestial action.

Leadership

Taco John’s names Heather Neary CEO

Neary spent 15 years with Auntie Anne’s and most recently served as brand president at quick-service franchisee KBP Brands. She’s charged with ushering in a “new era of growth” at the Mexican fast-food chain.

Marketing

Habit Burger Grill cooks up a kids’ meal—for adults

Marketing Bites: The fast-casual burger chain repositions value; restaurants gear up for March Madness.

Financing

Revamped loyalty program drives sales at Potbelly

The sandwich chain said its fast-growing digital business is shifting customers away from third-party channels, with loyalty membership growing nearly 90% during the fourth quarter.

Marketing

Restaurants circle Pi Day on their marketing calendars

Marketing Bites: Operators gear up for 3.14 with deals. Plus, how one daytime dining chain is marking International Women’s Day.

Workforce

Taco Bell franchisee Charter Foods sued for sexual harassment

Two women allege the company knowingly hired a registered sex offender, who harassed them when they were 17-year-old high school students.

Leadership

First Watch CEO Chris Tomasso among IFMA Silver Plate Award winners

The 70th annual awards from the International Foodservice Manufacturers Association recognize leaders who have made lasting contributions to advance the foodservice industry.

Marketing

Wendy’s and the terrible, horrible, no good, very bad public-relations week

Marketing Bites: After its now-walked back comments about dynamic pricing, the burger chain is catching the flame-grilled indignation of some restaurant competitors.

Financing

Portillo’s sees opportunity in catering, pickup-only stores

The Chicago-style fast casual opened 12 new restaurants in 2023, a record number, and said same-store sales rose 5.7% during the year.

Marketing

McDonald’s flips its ‘M’ for manga fans

Marketing Bites: The burger giant becomes WcDonald’s on Monday, with a limited-time spicy WcNugget sauce. Plus, Zoup! has a new name but the exclamation point isn’t going away.

Emerging Brands

How Sean Brock is spreading joy via Joyland

The famed Southern chef is ready to grow his fast-casual concept, saying it’s “a great privilege for somebody to make something as simple as a burger and fries and see how happy it makes people.”

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