Customers of today want more convenience, more consistency faster service. Smartphone-based ordering has changed how consumers order coffee, lunch and even groceries.
Restaurant operations have changed, too. In 2020, there was a broad shift to digital and QR-code menus; the rise of delivery; and the fast adoption of contactless payments. Now, in 2023, restaurant operators and their IT directors need to think about what’s next in technology upgrades and what the return on investment from them might be. Specifically, operators should consider how a modern POS system can set up a restaurant for today’s tech-savvy customer and scale with tech advances for years to come.
Do operators really need to upgrade their restaurant POS system? According to research from Starfleet, the top three benefits that restaurants saw after upgrading to a modern POS system were:
- An increase in operational efficiency and a reduction in costs (98% of respondents agreed)
- An increase in revenue and profitability (93%)
- An increase in guest satisfaction and loyalty (85%)
Benefits of a modern POS system
Starfleet’s research also found that 46% of restaurant operators said the restaurant revolution in 2020 accelerated their investment in new restaurant technologies, and there don’t appear to be signs of stopping. While there are countless benefits to a modern upgrade, there are several that operators should look for specifically. By selecting the right restaurant POS system for a restaurant’s specific needs, operators will see:
- A reduction in costs and food waste
- An increase in revenue and profitability
- A reduction in food order placement time, guest wait time and payment processing time
- An increase in table turn rates
- Improvement in staff productivity, guest satisfaction, staff management and inventory controls
- Business insights from data collection and analysis
- Easy payment compliance
Top restaurant POS systems
PAR’s POS software and hardware are designed for restaurants of all sizes to simplify operations and improve service quality. Starfleet recommended specific features as important in the restaurant industry of the future. PAR Brink POS delivers many capabilities such as accepting multiple payment processors and devices, along with enabling guests to pay the way they want. PAR Brink POS is also fully customizable with a user-friendly interface, and it comes with PAR’s white glove setup and support, as well as PAR’s 40+ years of customer-first support and best practices. Additionally, if anything fails, PAR doesn’t charge extra for late-night support.
PAR sponsored Starfleet Research’s 2023 Smart Decision Guide to Restaurant Management and POS Systems. The Smart Decision Guide helps operators pick the best restaurant POS system for their needs and includes insights such as what to look for when evaluating POS Systems; helpful tips on how to pick the best system for specific restaurant needs; how to review the pros and cons of several vendors; and must-ask questions to consider during the selection process.
In a nutshell, the Smart Decision Guide helps restaurant operators and franchise IT administrators keep up with emerging dining trends and the restaurant POS systems needed to address them. Get the FREE Smart Decision Guide today!
This post is sponsored by PAR