Workforce

Best practices for improving recruitment, retention and training

5 lessons from restaurants that have dropped tipping

By Patricia Cobe on May 02, 2016

Maintain tipping, or find another model? As the debate continues, restaurateurs leaning either way are encountering new challenges.

Workforce

5 keys to Arby’s retention success

By Peter Romeo on Jul. 17, 2017

A new Fortune ranking lists the 100 best places for millennials to work, a distinction that suggests those standouts have successfully boosted their retention. Here's how Arby's earned a place on the roster.

Workforce

Senate hands restaurants a big victory on labor front

By Peter Romeo on Nov. 09, 2017

A new general counsel for the NLRB was confirmed yesterday. Peter Robb is seen as much more balanced on labor issues than his predecessor, Robert Griffin.

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What the State of the Union signals for restaurants

By Peter Romeo on Jan. 31, 2018

President Trump's address Tuesday night touched on several issues with particular relevance to restaurants. Here's a review of those points.

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Houlihan's franchisee pays $5M to resolve tip-pooling, overtime charges

By Peter Romeo on Apr. 13, 2018

The consent agreement settles a three-year action brought by the Department of Labor.

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Responding to an inked-up workforce

By Sara Rush Wirth on Dec. 02, 2014

If you're still on the fence about body art, consider this check of the reality in restaurants today.

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Tech-forward training techniques

By Julianne Pepitone on Jul. 19, 2016

To stay relevant and help ensure information resonates, operators are modernizing training to educate employees in the same ways they are consuming other content.

Workforce