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Starbucks hopes a more open mobile app can help reverse sales problems

 By Jonathan Maze on Jun. 06, 2024

The coffee shop chain in July plans to open its app to everybody, not just Starbucks Rewards members. But it is already promoting its value there as it works to rebuild sales from occasional customers.

Beverage

Bridging The Gap: Overcoming Labor Costs And Supply With Automation—Without Sacrificing Style

 Sponsored content from our partner Franke Coffee Systems Americas on Jun. 03, 2024

In an increasingly complex and expensive labor market, automated coffee solutions can significantly enhance margins for coffee operators. For most Americans, coffee is a part of their life. In fact, a...

Financing

Podcast transcript: Dutch Bros CEO Christine Barone

By Jonathan Maze on May 31, 2024

A Deeper Dive: Here is the transcript for the May 29 podcast with the chief executive of the drive-thru coffee chain, who talks real estate, boba and other topics.

Beverage

Coffee chain Blank Street opens 'The Green Room' as innovation cafe

By Patricia Cobe on May 14, 2024

The brand’s newest location in New York City’s Soho neighborhood showcases a rotating menu, beverages in test and an enhanced customer experience.

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Why social media, and not price, is behind Starbucks' sales problems

By Jonathan Maze on May 07, 2024

The Bottom Line: The coffee shop chain lost momentum quickly in November. That was too fast to be explained by consumer reaction over the prices of its beverages.

Financing

Dutch Bros sales and profits took off last quarter

By Jonathan Maze on May 07, 2024

Same-store sales increased 10% in the company’s first quarter as boba, protein coffee and more awareness drove traffic to its shops.

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Howard Schultz has some thoughts on Starbucks' big earnings miss

By Jonathan Maze on May 06, 2024

The former CEO of the coffee shop giant, who handpicked the current chief executive, said the company’s problems “begin at home.” And he urged the chain to overhaul its mobile ordering platform.

Financing

For Starbucks, 2 years of change hasn't yielded promised results

By Jonathan Maze on May 01, 2024

The Bottom Line: The coffee shop giant’s sales struggles worsened earlier this year, despite a flurry of efforts to improve operations and employee satisfaction.

Financing

Starbucks sales and traffic took a big hit last quarter

By Jonathan Maze on Apr. 30, 2024

The Seattle-based coffee shop giant said that its performance in its second quarter “did not meet our expectations” amid a “highly challenged environment.” The news sent its stock plunging.

Beverage

Starbucks' new cold cups will use a lot less plastic

By Jonathan Maze on Apr. 18, 2024

The Seattle-based coffee shop chain, which now gets most of its beverage sales from cold coffee, is introducing new, more sustainable cups that cut plastic by up to 20%.

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