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wow bao touch screen

How restaurants are delivering high-touch service in a high-tech, self-serve world.

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Reputation Tracker

Restaurants generating the biggest swing in social media sentiment this week. View More

Brands Trend + Sentiment - Sentiment SP Score
KFC ↑ 10% 50% 50% 4
Newk's ↑ 15% 100% 0% 100
Famous Dave's ↓ -12% 60% 40% 22
Smith & Wollensky ↑ 4% 81% 19% 58

SP Score = Propensity of a reviewer to return to a concept or recommend it to other consumers.

Last Updated on 10-7-2014

Peter Romeo
Peter Romeo, Director of Digital Content

Major chains delivered some surprises in their meetings this week with Wall Street representatives. Here’s a roundup.

Kelly Killian

As a consumer, and more specifically as a busy working mom, I don’t dislike the idea of being able to order food ahead, run in, grab it and be on my way.

Pat Cobe
Patricia Cobe, Senior Editor

McDonald’s has gotten a bad rap lately for a number of missteps. But the burger giant upgraded its coffee program a few years ago.

Sara Rush
Sara Rush, Senior Associate Editor

A routine reporting assignment turned into an extraordinary discussion of what the chef saw as the future of the industry—and his life in it.

Justin Massa, Food Genius, Buzz Busters
Justin Massa, CEO of Food Genius

Given the staggering increase in year-over-year sales, one might expect there to be a corresponding uptick of mentions of chocolate hazelnut spread on menus, but in fact the number of menus that mention chocolate hazelnut spread has remained right around 2 percent of all menus for the past year and a half.