Boosting SalesView All

How to make customer engagement efforts work harder

Buffalo Wings & Rings was able to boost customer engagement a few percentage points with a simple move: going back to customers who did not respond to initial offers with retargeted messages.

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Boosting Sales

Reputation Tracker

Restaurants generating the biggest swing in social media sentiment this week. View More

Brands Trend + Sentiment - Sentiment SP Score
Dairy Queen ↑ 36% 86% 14% 75
Cosi ↓ -10% 69% 31% 41
Lone Star ↑ 11% 72% 28% 44
Fleming's ↓ -3% 83% 17% 56

SP Score = Propensity of a reviewer to return to a concept or recommend it to other consumers.

Last Updated on 4-14-2014

Business TrendsView All

The team player: Barbara Lynch

By Joan M. Lang

Published in Restaurant Business newsletter

Barbara Lynch, chef and owner of Barbara Lynch Gruppo, credits a strong team for her success, but a bit of South Boston moxie doesn’t hurt.

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Improving OperationsView All

Four tips for growing your business

By Amanda Baltazar

Published in Restaurant Business newsletter

A business author’s tips for thinking differently.

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Borrowing from the best3/30/2014
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Restaurant Reality CheckView All

The week’s 5 head-spinning moments: Fear and loathing edition

By Peter Romeo, Vice President & Editorial Director

Nothing grabs attention like the fear of being poisoned at restaurants that are worshipped for their quality. Unless you’re talking about a vegan restaurant with ties to a cannibal.

Mean CuisineView All

What’s in a name

By Kelly Killian, Executive Editor

Hey boss, what you call employees is important.

 
Industry Center View All

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