Boosting SalesView All

How to make customer engagement efforts work harder

Buffalo Wings & Rings was able to boost customer engagement a few percentage points with a simple move: going back to customers who did not respond to initial offers with retargeted messages.

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Boosting Sales

Reputation Tracker

Restaurants generating the biggest swing in social media sentiment this week. View More

Brands Trend + Sentiment - Sentiment SP Score
Dairy Queen ↑ 36% 86% 14% 75
Cosi ↓ -10% 69% 31% 41
Lone Star ↑ 11% 72% 28% 44
Fleming's ↓ -3% 83% 17% 56

SP Score = Propensity of a reviewer to return to a concept or recommend it to other consumers.

Last Updated on 4-14-2014

Business TrendsView All

Signage at The Yard alludes to its history.

Garage restaurants rev up

By Sara Rush, Associate Editor

Published in Restaurant Business newsletter

Converted repair shops give way to unique design.

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Improving OperationsView All

Catering service charge

By Jonathan Deutsch, Ph.D.

Published in Restaurant Business newsletter

How do we state service charges to comply with the new [automatic gratuity] standards? 

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Restaurant Reality CheckView All

The week’s 5 head-spinning moments: Fear and loathing edition

By Peter Romeo, Vice President & Editorial Director

Nothing grabs attention like the fear of being poisoned at restaurants that are worshipped for their quality. Unless you’re talking about a vegan restaurant with ties to a cannibal.

Mean CuisineView All

What’s in a name

By Kelly Killian, Executive Editor

Hey boss, what you call employees is important.

 
Industry Center View All

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    Today, your guests expect to see healthier options. And as they get smarter about health, it’s important for you—and for your business—to stay abreast of the latest news, information and trends to keep them satisfied and coming back for more.

  • Entertainment evolution

    Restaurant entertainment systems are pushing beyond preprogrammed background music and karaoke. Today, new technology and apps allow diners to personalize their own entertainment experience.