Operations

Tips and insights for improving the way a restaurant functions

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It’s no wonder they are on trend: Open kitchen concepts satisfy the curiosity and demand for transparency of the public. But they are a modern-day fishbowl for chefs. “It’s tough operationally. We are on display at all times,” says Andrew Brochu, executive chef at...

Advice Guy
Question: 
Is it legal to charge staff for their mistakes?
Answer: 

Mistakes are frustrating and expensive. A steak overcooked, an extra entrée punched into the POS, the wrong vodka poured, full plates and glasses dropped, or food left to...

Technology

Independent operators aren’t as convinced as their chain counterparts that technology gives them a competitive advantage. While just over three-fourths think tech can help boost sales and...

Leaders

If you’re not from Chicago, a Maxwell or Cake Shake might not mean anything to you. But it should. That’s because those signatures come from what might be the biggest fast casual you’ve never heard...

Sales and Finance

Regional concepts can expand their customer base by shipping signature foods nationwide. But logistics such as weather, quality control and the expense of packaging pose a high barrier to entry. It...

Equipment

It’s no wonder they are on trend: Open kitchen concepts satisfy the curiosity and demand for transparency of the public. But they are a modern-day fishbowl for chefs. “It’s tough operationally. We...

Franchising

Drew French’s biggest problem when he opened the first Your Pie in Athens, Ga., was attracting customers to the idea of a getting a hot, customizable pizza served in minutes. But by the opening of...

Legislation & Regulation

Now that both major political parties have drafted their platforms, restaurant operators have a clear delineation of what the Democratic and Republican parties intend to do if their candidate is...

Human Resources

Not long ago, restaurants onboarded staffers with VHS tapes and heavy tomes. But to stay relevant and help ensure information resonates, operators are modernizing training with new technology. “It’s...