Operations

Tips and insights for improving the way a restaurant functions

vhs tape

Not long ago, restaurants onboarded staffers with VHS tapes and heavy tomes. But to stay relevant and help ensure information resonates, operators are modernizing training with new technology.

“It’s important that we’re providing content in the same ways that our...

Advice Guy
Question: 
Do you suggest "tip pooling" among the front-of-house staff for a high volume cafe with 130 seats?
Answer: 

This is a question I get a lot. There's no one right or wrong answer—only what works best for you and your operation, so let's look at the pros and cons:

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Technology

They’re numbers any CIO would envy: Taco Bell ’s app boasts 5.4 million downloads and 30% higher checks than in-store. Starbucks ’ app has 17 million users who spend three times more. But it takes a...

Leaders

If you’re not from Chicago, a Maxwell or Cake Shake might not mean anything to you. But it should. That’s because those signatures come from what might be the biggest fast casual you’ve never heard...

Sales and Finance

The Top 500 chains enjoyed year-over-year growth of 5%, besting the 4.8% gain of the industry overall. Unit growth for the top chains was nearly double that of the industry. What’s fueling that...

Equipment

While solar energy hardly is new technology in the U.S., just 5 percent of restaurateurs in a National Restaurant Association survey said they use solar panels in their operations. That may be about...

Franchising

Drew French’s biggest problem when he opened the first Your Pie in Athens, Ga., was attracting customers to the idea of a getting a hot, customizable pizza served in minutes. But by the opening of...

Legislation & Regulation

Oakland Mayor Libby Schaaf convened a press conference last month to share some disturbing research findings not unique to her city. Jim Crow-style segregation may have ended in the South, but it’s a...

Human Resources

Not long ago, restaurants onboarded staffers with VHS tapes and heavy tomes. But to stay relevant and help ensure information resonates, operators are modernizing training with new technology. “It’s...