Operations

Tips and insights for improving the way a restaurant functions

cutline freddys menu board

Scott Redler has no trouble counting the reasons that Freddy’s Frozen Custard & Steakburgers invested in digital menu boards. The chain’s chief operating officer says that in a growing company...

Advice Guy
Question: 
What are some simple desserts I can have my cooks make in house without needing to hire a pastry chef? 
Answer: 

A pastry chef and pastry cooks are considerable expenses, especially if you are a small-to-medium volume operation or if you don’t emphasize the culinary side of your...

Technology

Scott Redler has no trouble counting the reasons that Freddy’s Frozen Custard & Steakburgers invested in digital menu boards. The chain’s chief operating officer says that in a growing company...

Leaders

Stephen J. Sather CEO, president and director of El Pollo Loco Holdings, parent of El Pollo Loco , a QSR chicken chain with over 460 units—two-thirds of them franchised—in Prior posts SVP of...

Sales and Finance

Two burger giants recently battled it out with an atypical weapon: cheesy sides. Technomic’s MenuSurf program found that a greater percentage of consumers say they’d visit Burger King for its Cheesy...

Equipment

A restaurant chain’s test kitchen has often been as much a status symbol as a well-equipped research lab. Far from the crowds, it’s a place to show off for focus groups and visitors to the corporate...

Franchising

McDonald’s revealed last month that it’s a full year ahead of schedule in selling 4,000 company-run restaurants to franchisees, a key turnaround objective it now intends to hit by the end of 2017...

Legislation & Regulation

Now that both major political parties have drafted their platforms, restaurant operators have a clear delineation of what the Democratic and Republican parties intend to do if their candidate is...

Human Resources

One of the industry’s boogeymen is a tightening labor market that seems to be snatching talented candidates from under hiring managers. “With historically low unemployment rates, you’ve got to move...