Operations

Tips and insights for improving the way a restaurant functions

hands man

When a potential employee goes hunting for online job posts for Dickey’s Barbecue Pit, they might be met with a few things atypical of other chains’ career pages. Individualized...

Advice Guy
Question: 
We are located on the wharf in Santa Cruz, California and I would like to know if you can suggest some motivational "games" to keep our servers engaged and eager during our slower winter months.
Answer: 

Slow seasons are tough.  As a manager you are faced with laying people off or having enough business to keep them busy.  For a lot of servers, that’s the time when the...

Technology

Scott Redler has no trouble counting the reasons that Freddy’s Frozen Custard & Steakburgers invested in digital menu boards. The chain’s chief operating officer says that in a growing company...

Leaders

Stephen J. Sather CEO, president and director of El Pollo Loco Holdings, parent of El Pollo Loco , a QSR chicken chain with over 460 units—two-thirds of them franchised—in Prior posts SVP of...

Sales and Finance

The decline of full-service chains is palpable. Three of the major casual-dining players—TGI Fridays, Applebee’s and Chili’s—were all down more than 2% in sales. What do these brands have to do to...

Equipment

A restaurant chain’s test kitchen has often been as much a status symbol as a well-equipped research lab. Far from the crowds, it’s a place to show off for focus groups and visitors to the corporate...

Franchising

When a potential employee goes hunting for online job posts for Dickey’s Barbecue Pit , they might be met with a few things atypical of other chains’ career pages. Individualized culture sites rolled...

Legislation & Regulation

Now that both major political parties have drafted their platforms, restaurant operators have a clear delineation of what the Democratic and Republican parties intend to do if their candidate is...

Human Resources

One of the industry’s boogeymen is a tightening labor market that seems to be snatching talented candidates from under hiring managers. “With historically low unemployment rates, you’ve got to move...