Peter Romeo is director of digital content of the foodservice group of Winsight Media, with responsibility for the content of Restaurant Business and FoodService Director magazines, RestaurantBusinessOnline.com, and the Restaurant Leadership Conference. The multi-media job caps a 34-year career as a business journalist, including 28 years as a chain-restaurant specialist for such information channels as Nation’s Restaurant News, QSR magazine, and the website of the National Restaurant Association. Romeo’s columns during an earlier stint at Restaurant Business earned him two Jesse H. Neal Awards, business publishing’s equivalent of the Pulitzers. He graduated from New York University in 1979 with honors in history and journalism, and was inducted into Phi Beta Kappa. He resides in the New York City suburb of Port Washington with his wife, Holly Klokis; four rescued greyhounds; and four ne’er-do-well, slightly nervous cats.
Heightened competition is driving some operators to go farther than most peers would, sometimes with tragic results.
Bad things happen to restaurants when customers and managers take the law into their own hands.
Attendees likely came away with more than sore feet. Here are some of the takeaways that might have knocked their fedoras off.
A new survey finds almost half of full-service restaurants have quietly either dropped tipping or decided they'll make the switch.
Knee-jerk reactions, all decidedly inadvisable for a service business, trumped sound judgment in spectacular fashion within the restaurant industry. Critics were skewered, insults were hurled and pig's blood was spilled.