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Operations

New restaurant equipment and back-of-the-house technology
Operations

5 hurting chains that might need an ambulance

 By Peter Romeo on May 15, 2017

An ebbing tide lowers all boats, as most restaurant operations can attest at the moment. Then there are the situations more akin to a shipwreck. Here are some high-profile chains that are still struggling mightily to right themselves.

Operations

Customer paging systems evolve

 By Restaurant Business Staff on Jul. 13, 2007

Customer paging systems have moved far beyond the days of the microphone and public address system. Today’s equipment combine sophisticated paging capabilities with increased opportunities for promotion and customer data collection.

Operations

All steamed up

By Restaurant Business Staff on Nov. 01, 2011

Say the word “steamer” front-of-house, and you’re referring to a soft-shell clam. Say “steamer” back-of-house, and you’re talking about one of the most-used pieces of cooking equipment.

Operations

By way of induction

By Jody Shee on Sep. 30, 2014

Sizzling plates of fajitas travel from kitchen to dining room many times a day at each of the more than 1,500 Chili’s restaurants.

Operations

Screen savers

By Rita Negrete-Rousseau on Aug. 15, 2017

Operators say the right kitchen display system can streamline order fulfillment and costs.

Operations

How to succeed with a service charge

By Peter Romeo on Oct. 26, 2017

The model has been proven, but not without painful lessons for the early adapters. Here are some best practices for making the approach work.

Operations

Sheetz combats in-store heroin use

By Jackson Lewis on Dec. 07, 2017

The c-store and restaurant chain is testing a way of discouraging abusers from shooting up in its bathrooms.

Operations

Top restaurant newsmakers of 2017

By Peter Romeo on Dec. 27, 2017

Count Mother Nature squarely among the parties generating the loudest buzz, along with a hotelier in a new job and a one-time online bookseller.

Operations

Panera Bread recalls cream cheese

By Jonathan Maze on Jan. 29, 2018

The company is recalling cream cheese out of an "abundance of caution" and says nobody was sickened.

Operations

Chili's promises loyalty revamp

By Peter Romeo on Feb. 28, 2018

The chain intends to pull out of the Plenti expanded loyalty network in May.

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