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Lisa Jennings

Executive Editor

Articles by
Lisa Jennings

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Operations

Portillo's ousts COO as it looks for operational efficiencies

After five years with Portillo's, COO Derrick Pratt will depart from the company on June 30. Portillo's said it will search for a new head of operations.

Marketing

For fast-casual chains, TikTok creates both love and headaches

The social media platform demonstrated its power in more ways than one this week, giving unexpected publicity to Cava's "love button" while putting Chipotle on the defensive.

Operations

Cava expects a late-day sales boost with its new grilled steak

The new steak protein will be offered at a premium price, but the chain's guests are showing resilience. They're trading down from casual dining and trading up from fast food.

Operations

3 right-sized restaurant prototypes

Potbelly and Z!Eats are whittling down unit footprints, while Carvel redesigned its "shoppes" for real estate flexibility. Take a look at these three prototypes.

Leadership

CIA names Google foodservice exec Michiel Bakker as president

Bakker will succeed Tim Ryan, who moves to the position of chancellor of the Culinary Institute of America.

Food

At Bonchon, bone-in is still boss, but a crispy chicken sandwich is coming

Americans are increasingly embracing Korean flavors, so it makes sense for the growing Bonchon to step into the crowded crispy chicken sandwich space.

Emerging Brands

5 pre-emerging restaurant brands ready for takeoff

These small concepts are still proving out their ideas, but each shows promise as a potential candidate for the next generation of emerging chains.

Topics

Women restaurant owners get chance to rant about tipping, food costs and how to keep businesses alive

Members of Let's Talk Womxn from across the country got up on a literal soapbox during the National Restaurant Show to make their voices heard.

Operations

Why José Andrés believes restaurants are anchors of hope

The restaurant industry is very powerful—if it can embrace the power of food as an agent of change, Jose Andres said at the National Restaurant Show on Monday.

Operations

Flynn Group makes another international acquisition

Flynn Group LP has acquired Wendy's restaurants in New Zealand. The largest franchise operator in the world, Flynn already owns rights to develop the burger brand in Australia.

Operations

Raising menu prices is not the only way to make a profit

Optimizing menu performance and working with group purchasing organizations can boost profitability, according to a session at the National Restaurant Show.

Operations

How humans and robots get along at Steve Ells' Kernel

At the National Restaurant Show on Sunday, executives from the groundbreaking concept created by Chipotle's founder shared how listening to workers and using their ideas can lower turnover and fundamentally improve the quality of food.

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