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Operations

New restaurant equipment and back-of-the-house technology
Operations

Even Keith Lee agrees Chipotle has a portion-size problem

 By Lisa Jennings on May 16, 2024

Rants about Chipotle's portion shrinkage are viral on TikTok, but the fast-casual chain insists nothing has changed and guests can just ask for more.

Operations

Struggling BurgerFi shutters 8 more restaurants

 By Lisa Jennings on May 15, 2024

After closing 14 units last year, the fast-casual burger chain continued "right-sizing" its portfolio in the first quarter, when its same-store sales plunged 13%.

Operations

Here’s a new $5 meal deal looking to compete with fast food

By Heather Lalley on May 14, 2024

Retail Watch: As companies look to lure inflation-weary consumers, a grocer makes a major value play. Plus, Foxtrot’s assets sold and Beyond Meat’s struggles.

Operations

Tampa's Brocato's Sandwich Shop files bankruptcy citing lingering debts from pandemic

By Lisa Jennings on May 13, 2024

Known for its Cuban sandwiches and devil crabs, the 76-year-old Brocato's Sandwich Shop will continue to operate during the reorganization as it finds financial footing.

Operations

Yes, restaurants should remove the tendon from their chicken tenders

By Jonathan Deutsch, Ph.D. on May 10, 2024

Advice Guy: RB's operations expert says diners expect their chicken tenders to be tendon-free.

Operations

Playing the reservation game

By Nancy Kruse and Lisa Jennings on May 10, 2024

Nancy Kruse and Lisa Jennings discuss restaurant reservation scalpers, cancellation fees and what to do when you can't get into the hottest concept in town.

Operations

Sweetgreen inches closer to profitability

By Lisa Jennings on May 09, 2024

Despite flat traffic for the first quarter, the fast-casual salad chain raised guidance for the year, citing continuing momentum.

Operations

At age 59, San Francisco's Scoma's restaurant still defers to its elders

By Peter Romeo on May 09, 2024

Restaurant Rewind: The Fisherman's Wharf landmark has adhered to the traditions set by founder Al Scoma without ignoring what today's customers want.

Operations

How to navigate the National Restaurant Show like a pro

By Lisa Jennings and Patricia Cobe on May 08, 2024

Whether you’re a first timer or conference veteran, here’s what you need to know about the biggest restaurant show in the Western hemisphere, which begins in Chicago on May 18.

Operations

The Cheesecake Factory benefits from a more discerning consumer

By Joe Guszkowski on May 08, 2024

Traffic at the casual-dining chain held steady thanks to what it called a “flight to quality” by customers on a budget.

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