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Operations

New restaurant equipment and back-of-the-house technology
Operations

Friendly's is opening restaurants again

 By Peter Romeo on May 08, 2024

The 89-year-old family-dining chain has unveiled a new store in Orlando that gives a liberal nod to the brand's past while incorporating new touches like a bakery.

Operations

Portillo's sees consumers reaching boiling point on pricing

 By Lisa Jennings on May 07, 2024

When lower-income diners are feeling budget strain, the fast-casual Portillo's feels it most in the drive-thru. To address that, the restaurant chain is working to get orders through car windows faster.

Operations

Restaurant consultancy The Culinary Edge sold to CORE Foodservice

By Heather Lalley on May 07, 2024

The Culinary Edge founder Aaron Noveshen will exit the firm but will remain CEO of Starbird, a fast-casual concept developed by the consulting group.

Operations

Convenience stores are ready to take a Big Gulp of the beverage market

By Heather Lalley on May 06, 2024

Retail Watch: Instead of fretting about CosMc’s, pay attention to how c-stores are stepping up their drink offerings.

Operations

Burgerville takes on new investors with an eye on reigniting regional growth

By Lisa Jennings on May 05, 2024

Former Dutch Bros CEO Joth Ricci is among the investors in Burgerville and he joins the company as executive chair. CEO Ed Casey will remain at the helm.

Operations

Texas Roadhouse continues its hot streak

By Joe Guszkowski on May 03, 2024

The chain reported another quarter of impressive sales and traffic growth, and its margins increased, too.

Operations

President Biden vetoes joint employer legislation

By Jonathan Maze on May 03, 2024

The president declined to sign off on a bill that would have scuttled an effort to make franchisors jointly liable for their franchisees’ workers, sending the issue back to Congress.

Operations

Is it OK to bribe potential catering customers?

By Jonathan Deutsch, Ph.D. on May 03, 2024

Advice Guy: RB’s operations expert offers alternative methods for driving catering business and rewarding referrals.

Operations

BJ's margins make a leap, with help from AI

By Joe Guszkowski on May 03, 2024

A new AI-powered scheduling tool, among other initiatives, helped make the casual-dining chain's restaurants more profitable in the first quarter.

Operations

Wingstop is doing great. Here's how CEO Michael Skipworth says the chicken chain can do even better

By Lisa Jennings on May 01, 2024

After a strong first quarter, Dallas-based Wingstop expects double-digit same-store sales growth this year, as it plans on becoming a Top 10 global restaurant brand.

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