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Julianne Pepitone

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Julianne Pepitone

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Many independents and smaller operations using waitlist management apps stick to a basic model—and those off-the-shelf options still seem to be helping business.

Concepts can expand their customer base by shipping signature foods nationwide. But logistics such as quality control and the expense pose a high entry barrier.

To stay relevant and help ensure information resonates, operators are modernizing training to educate employees in the same ways they are consuming other content.