A downside of free speech is the ease of disregarding the truth when lies would better serve an agenda. The more outrageous the assertion, the bigger the payoff can be. In the case of restaurant employees, why not suggest the presence of a stomach bug or Scarlett Johansson if it will foster a nightmare for management—or a delicious fantasy for the staff?
Read on for an explanation.
Management nightmare of the week: Germs or a weasel?
New York’s quintessential tabloid reported this week that one of Shake Shack’s highest-volume restaurants has generated more complaints about post-dining digestive distress than any other restaurant in the city. According to The New York Post, health authorities have fielded 11 complaints in the last year about the store. That compares to 3,220 similar complaints across all New York restaurants.
Yet no lapses in food safety have been traced to the Upper East Side burger joint. The culprit seems to be a germ of a different type—an employee who’s looking for revenge by way of phony complaints after being fired, the Post quoted a Shake Shack spokesman as asserting.
Employee dream of the week: Scarlett letter?
The wishful thinking of a staff member at Los Angeles’ Tatsu Ramen has to be admired. As droves of internet readers learned this week, the wag posted a sign on the back entrance, explaining that the door was not to be used by the public. “Restricted. Employees only or Scarlett Johansson.”
Customer nightmare of the week: ‘I didn’t order delivery’
Responding to customer complaints in a timely fashion is regarded as a best practice. The recent reaction of a restaurateur to a negative review in social media is not a recommended model.
A patron of the operator’s noodle shop in China didn’t like his meal and said as much on a citizen-reviewer site. According to reports that surfaced in recent days, the proprietor used credit-card info to locate the guest’s home, then paid a visit. The knocking was a little excessive; the unidentified restaurateur used a hammer.
After pockmarking the door, he tore off the handle, screamed a bit, and then made his exit. You can see pictures here.