Operations
This week’s 4 head-spinning moments: Moving the public
How are restaurants trying to sway consumers who are shorter on time than they are on dollars? Recent days provided head-turning examples and insights. Spoiler alert: Not all approaches are worth copying.
Workforce
Restaurants re-engineer ops, benefits to counter labor spike
Some responses have been extreme—and controversial.
The industry showed it's not afraid to stand up to its adversaries on important government issues, and will likely be emboldened going forward by help in the rumble from an unlikely source. It also was fearless in exploiting the opportunities afforded by the P.F. Chang's Olympics. Or something like that.