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operations

Financing

Starbucks turns over West European market to Alsea

The coffee giant is also restructuring its overseas support network to accommodate a greater reliance on licensing.

Technology

There’s no gray in TGI Fridays’ stance on tech

It’s a black and white issue for the venerable brand: Don’t leave tech to the young upstarts.

Though little-noticed, these events could have lasting and profound effects on the industry.

The funding comes in part from the parent of Google.

But the boom isn’t shared equally, with new research showing that a dominant player is clearly emerging.

That’s just one of the recent restaurant nightmares on our radar—don’t forget the customer who downed 100 plates of sushi in an all-you-can-eat joint.

Full-service restaurants are prohibited from giving customers one unless they ask.

The addition of a "Jurassic Park"-themed VR game failed to pull the chain out of its sales and traffic slide.

The new customer lures range from free delivery to guaranteed group reservations.

The quick-service chain spent a year studying the ins and outs of delivery before taking the plunge. Now it’s glad it did its homework.