Technology

The latest news and trends in restaurant technology

Zoe’s Kitchen has just expanded its test of a new kitchen display system to four units, and the impact on operations is encouraging, CEO Kevin Miles commented during the Mediterranean fast casual’s...

When Caleb Merkl asked himself how he would set up a delivery operation for today’s urban scene, he quickly realized that a restaurant in the traditional sense wasn't part of the answer. “Great...

At this year’s National Restaurant Association Show, there was an entire pavilion devoted to technology. Vendors were touting tech-forward products for ordering, delivery, managing the waitlist,...

When a chef as innovative as David Chang begins raving about Taco Bell’s new mobile app, it’s clear that the digital era of restaurants has “arrived.” “The coolest thing ever is the Taco Bell app,”...

1. Service starts at the curb In today’s speed-focused, digitally fueled model, operators—from QSRs to full service—are finding new ways to deliver hospitality. As part of its revamp, Olive Garden is...

touch screen tablet

Plaudits are heaped on consumer-facing technology in restaurants for making the diners’ experience faster and easier. But it may be making the operator’s life harder—at least in one respect:...

wendys app ordering

As a one-upmanship to the ordering capabilities Taco Bell and Chick-fil-A added to their mobile apps last quarter, Wendy’s is testing a beacon-based version of its app. While anyone can download the...

Krispy Kreme’s fans live for the “Hot Doughnuts Now” storefront neon sign that alerts passers-by that a new batch of doughnuts has just been baked and glazed. Now the chain is shifting the alert to...

first watch

The 113-unit First Watch breakfast-and-lunch chain is offering customers a new app that enables them to see which branch in their area has the shortest wait time for a table and then add their name...

Mobile apps still seem to be that white whale many operators can’t bag. That was clear during an education session at the RLC when question after question was posed to a panel of operators whose...

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