Peter Romeo's Reality Check

News and Peter Romeo’s views on the business behind the restaurant business
Peter Romeo
Director of Digital Content
Winsight Media

Peter Romeo is director of digital content of the foodservice group of Winsight Media, with responsibility for the content of Restaurant Business and FoodService Director magazines, RestaurantBusinessOnline.com, and the Restaurant Leadership Conference. The multi-media job caps a 34-year career as a business journalist, including 28 years as a chain-restaurant specialist for such information channels as Nation’s Restaurant News, QSR magazine, and the website of the National Restaurant Association. Romeo’s columns during an earlier stint at Restaurant Business earned him two Jesse H. Neal Awards, business publishing’s equivalent of the Pulitzers. He graduated from New York University in 1979 with honors in history and journalism, and was inducted into Phi Beta Kappa. He resides in the New York City suburb of Port Washington with his wife, Holly Klokis; four rescued greyhounds; and four ne’er-do-well, slightly nervous cats.

pepperoni slices pizza stack

Weird things happen all the time in the restaurant business. This week they seemed to come with cheese and sauce.

business woman restaurant thinking square

The past week abounded in examples of why contemplation is a good thing for restaurants, employees and even guests.

It's no mystery why food safety again tops restaurateurs’ list of concerns. Operators saw what a food safety lapse did to Chipotle and didn't want to be next.
evolution

Blame it on the summer heat. The behavior of some customers and employees sunk to considerable depths this week. Even a robber couldn't stick to his mission.

pizza robot

With labor expenses set to soar, industry newcomers are showing the industry how to put robots to work. Meanwhile, Taco Bell is testing a way to replace humans with tech. Here's a roundup from the edge of automation.

bad customer food square

When tempers run high over matters as diverse as boys seeing what they perhaps shouldn't and who'll be playing with Steph Curry, nightmares erupt for restaurants. And don't even mention condiment controversies. Here are five examples that prove the point.

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If it weren't for customers and employees, this might not have been a bad week for the restaurant business. But it turned out to be much different.

business man smash computer

A management practice as old as the restaurant industry itself came under attack by government this week, and that's not the only convention of the business that seemed headed for a change.

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