Amanda Baltazar

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Practical tips for remembering names

With hundreds of people coming through your doors every day, how do you remember them all? Experts provided Restaurant Business with some tips.

Dealing with employee trauma

When Jacob Tyler Roberts started shooting at the Clackamas Mall in Oregon last December, employees at the Cinnabon barricaded themselves in the back of the store.

Clyde's hand washing competition

While the ubiquitous “Employees must wash hands before returning to work” bathroom signs are great, the 12-unit Washington, D.C.-based Clyde’s wanted to step up their sanitation game. And so was born Clyde’s annual hand washing competition.

Donatos' strategy for employee retention

Two to three months after employees join Columbus, Ohio-based Donatos pizza—after they have gone through a phone screening and two rounds of in-person interviews prior to being hired—they are interviewed again, in what the company calls an “entrance interview.”

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