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Heather Lalley

Managing editor

Articles by
Heather Lalley

Page 25
Leadership

Wingstop names its first chief people officer

Donnie Upshaw, who had served as SVP of people for the fast-casual wing chain, was elevated into the new post to oversee culture and talent management for the brand.

Leadership

Dave & Buster’s hires a CFO

Michael Quartieri comes to the food-and-games chain from LiveOne, a global audio and video platform. He replaces Scott Bowman.

Emerging Brands

Honeygrow gets back into growth mode

A few years after pressing pause, closing some units, and weathering the onset of the pandemic, the buzzed-about fast-casual says 2021 was its most profitable year so far.

Technology

Consumer survey: Delivery and takeout orders are slowing in-restaurant dining

A new survey from Oracle Food & Beverage found that diners like tech-enabled ordering options but they may be becoming impatient after getting used to high-speed service.

Operations

2021’s vocabulary words for restaurant operators

Restaurant operators continued to learn new vocabulary words in 2021, as the ongoing pandemic created migraine-level headaches for them around staffing issues, supply chain woes and more. Some of ...

Emerging Brands

Investors are betting big on these emerging chains

Money was slow to start flowing at the outset of 2021, but interest in emerging concepts picked up in the back half of the year.

Marketing

Get ready for a potentially big New Year’s Eve

Data from reservations platform OpenTable shows a big demand for bookings to ring in 2022.

Operations

Thousands of indies say they will close without federal aid

More than 3,300 independent restaurants signed a letter Thursday saying they will have to permanently shut their doors if Congress does not replenish the Restaurant Revitalization Fund.

Financing

Tacombi gets $27.5M from Danny Meyer’s investment fund

The cash infusion from Enlightened Hospitality Investments will allow the 13-unit Mexican fast casual to add locations and expand its consumer packaged goods business.

Leadership

6 things restaurant operators could learn from Shaq

Basketball Hall of Famer Shaquille O’Neal, an entrepreneur with interests in several chains, shared some wisdom (and several surprises) with the crowd at Restaurant Leadership Conference Wednesday.

Leadership

Winsight launches an educational and networking program to diversify the C-suite

The Restaurant Leadership Development program, which will take place next April at the Restaurant Leadership Conference, aims to build a new class of industry leaders.

Financing

Vaccine mandates, fewer private parties bring slowing sales for Dave & Buster’s

The food-and-games chain said it saw same-store sales dip in Q3 in markets that required patrons to be vaccinated and that its special events business remains far from 2019 levels.

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