delivery

Operations

Panera joins ezCater, adding to catering chops

The bakery-cafe chain is now available on the ezCater app in hundreds of markets as competition for bulk orders heats up.

Technology

Uber Eats is adding an AI chatbot to help people find restaurants

It’s one of four new app features the delivery company unveiled Wednesday, three of which are related to groceries.

A judge ruled that DoorDash, Uber Eats and Grubhub have “adequately stated a claim” that the city's limit on what they charge restaurants is unconstitutional.

Tech Check: Grocery is one of the few industries that may be even less techy than foodservice. Instacart wants to help it catch up, and could get a boost from its IPO.

Atul Sood sees a lot of opportunity in the company's partnerships with Kroger and Circle K, but not so much in its stand-alone ghost kitchens. “You’ll probably see less of those,” he said.

As diners prioritize sustainability, restaurant operators have an easy way to meet demand—environmentally friendly packaging for off-premise orders.

After conquering e-commerce, the serial entrepreneur set out to fix food delivery. He created a new kind of restaurant in the process.

The Bottom Line: Third-party services are pushing back against restaurants that charge higher prices. But that practice is unlikely to end anytime soon, leaving the ultimate decision up to consumers.

Tech Check: The development of an AI voice bot puts the delivery giant within shouting distance of fast-food’s biggest channel.

The bot will be able to take orders and make suggestions. It's a whole new business for the delivery company.

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