Cosi ousts its CEO

cosi exterior

The struggling Cosi fast-casual chain said it has fired CEO and President RJ Dourney and accepted the resignation of CFO Miguel Rossy-Donovan.

The franchisor says Rossy-Donovan will continue in his post until he leaves on Sept. 23 to accept a position at another company, which was not identified. 

Patrick Bennett, a director of Cosi, has assumed the CEO’s duties on an interim basis. The company indicated that it plans on finding a successor to Dourney.

Dourney was hired for the job in 2014 after serving as a franchisee. His franchised stores in New England significantly outperformed the rest of the chain, prompting management to adopt many of the features that were unique to the branches. Dourney eventually sold the franchise, Hearthstone Associates, to the franchisor.

Cosi has been unable to shake a prolonged sales slowdown that began long before the industry’s current downturn. It went public in 2002—reportedly while still being in the red.

For the quarter ended June 27, the company posted a loss of $3.1 million on revenues of $22.8 million, down 7% from the year-ago period. The franchisor lost $3.9 million in the comparable 2015 quarter.

Cosi’s board had kind words to say about Rossy-Donovan. “We are saddened about his departure and wish him the best as he embarks on a different path,” Chairman Mark Demilio said in announcing the changes.

But the announcement did not gloss over the circumstances of Dourney’s departure, saying flatly that he had been terminated effective immediately.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Despite their complaints, customers keep flocking to Chipotle

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

Operations

Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.

Trending

More from our partners