Wendy's details scope of data breach

wendys sign

Wendy’s said that the data breach it suffered as early as last fall impacted fewer than 300 franchise restaurants in its North American segment, based on preliminary findings from an investigation into the matter. 

The chain believes the breach began when malware installed via compromised vendor credentials impacted the POS systems at those units. Wendy’s said it has disabled and removed the malware from the affected restaurants.

The investigation, which is close to complete, also found “unrelated cybersecurity issues” at around 50 franchised units, Wendy’s noted.

When news of its breach first surfaced in January, the chain said it had not determined the “nature or scope” of the incident. 

The QSR was sued shortly after the story broke, facing allegations that it failed to inform customers about the breach in a timely manner and lacked adequate safeguards against a hack in the first place.

The Wendy’s breach is a bit of an unusual case, as most of the hackings in the restaurant industry to date have involved full-service brands, which tend to rely more heavily on credit card transactions than quick-service operations.

Wendy’s has 5,500 franchised restaurants in North America. 

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

The unfortunate demise of Smokey Bones

The Bottom Line: The barbecue chain officially shut down amid the bankruptcy of parent company Fat Brands. But its doom was assured when the brand operator bought the chain.

Marketing

Chefs are hosting themed collab dinners to amplify impact

Independent restaurants join forces to showcase their culinary chops and educate new and established guests. The unique experiences build business and fans.

Financing

KFC U.S. same-store sales disappear from Yum Brands’ earnings report

The Bottom Line: The restaurant chain operator has increasingly kept its attention focused on Taco Bell and KFC international. But its most recent report stopped breaking out U.S. same-store sales results.

Trending

More from our partners