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Restaurant Business Daily

A true business intelligence tool helping operators become more efficient and profitable, Restaurant Business Daily eNewsletter gives restaurateurs tips and tools from RestaurantBusinessOnline.com's most recent postings and from around the web.

Technology

To convince franchisees to adopt new technology, think like a marketer

 By Jonathan Maze on Sep. 18, 2023

At FSTEC, franchisors say getting system buy-in on tech means making them part of the decision process. But sometimes you have to say no to new tech, too.

Operations

Chipotle agrees to pay $400,000 to settle sexual harassment lawsuit in Seattle area

 By Lisa Jennings on Sep. 18, 2023

Filed by the U.S. Equal Employment Opportunity Commission last year, the lawsuit involves allegations that a manager sexually assaulted a worker who was just 17 at the time. With the settlement, Chipotle does not admit wrongdoing.

Financing

McDonald's franchisees are angry over the California compromise

By Jonathan Maze on Sep. 15, 2023

Some operators say they were left out of discussions on a matter that could hurt per-store cash flow by $250,000 in the state. But the company said the deal will protect the franchise model without a costly fight.

Financing

Why more franchise executives should become franchisees

By Jonathan Maze on Sep. 15, 2023

The Bottom Line: Some executives of franchise chains are also franchisees. “I feel the pain when I make a decision to bring something in.”

Technology

Technology is great, but don't forget hospitality

By Jonathan Maze on Sep. 14, 2023

While concepts are adding new digital ordering technology, robots or even AI, executives work to keep their focus on the customer.

Financing

California fast-food restaurants are about to get hit with a huge wage hike

By Jonathan Maze on Sep. 14, 2023

The Bottom Line: Fast-food restaurants will have to pay $20 an hour under a compromise reached this week. How will operators pay for it?

Operations

Sweetgreen fostered a hostile and discriminatory work environment in New York stores, lawsuit alleges

By Lisa Jennings on Sep. 14, 2023

In a complaint filed in New York Supreme Court, 10 plaintiffs described an atmosphere of racial slurs and sexually inappropriate comments, mostly coming from two managers.

Financing

Domino's franchisee profits are recovering this year

By Jonathan Maze on Sep. 14, 2023

Price increases and slowing inflation have combined to improve cash flow among the pizza chain’s operators this year.

Technology

Consumers across generations debate the pros and cons of restaurant tech

By Lisa Jennings on Sep. 13, 2023

As the industry races to adopt the latest innovations, how are diners feeling about their brand interactions? A member of Gen Z, a Millennial, a Gen Xer and a Boomer shared their views at FSTEC.

Financing

For Boston Market, another ugly chapter could be its last

By Jonathan Maze on Sep. 13, 2023

After years of steady decline, the fast-casual brand appears to be in a death spiral of unpaid bills, legal filings and angry customers. Even in a world as forgiving as restaurants, it may be impossible for the chain to come back.

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