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Heather Lalley

Managing editor

Articles by
Heather Lalley

Page 13
Operations

Chipotle is hunting for more U.S.-made packaging

The burrito chain said supply chain issues and rising freight costs are making it too expensive to source from overseas, and that it might invest in a domestic packaging operation.

Financing

Wingstop heaves a sigh of relief as it finally starts to see ‘meaningful deflation’ in wing prices

The wing chain said it opened its dining rooms at the end of March, after shuttering them at the outset of the pandemic.

Leadership

Jean Boland returns to WOWorks as chief people and culture officer

Boland, who held a similar post with the company until last year, will oversee employee recruitment, engagement and company culture.

Emerging Brands

How the pandemic shifted the strategy for Naf Naf Grill

Greg Willman was the Middle Eastern concept’s first franchisee in March 2020. Now, he’s the chain’s CEO and owner as it works to rebuild.

Leadership

Panera hires Marlene Gordon as chief legal officer

Gordon will also serve as SVP and secretary for Panera Bread and Panera Brands, the company said.

Operations

Shake Shack plans 15 restaurants in Thailand

The deal is part of an expanded partnership with Maxim’s Caterers, a licensee who already operates 24 of the burger-and-shake locations in greater China.

Food

Chipotle tests another new protein: Garlic Guajillo Steak

The burrito chain’s new protein offering—its third in the past eight months—will be sold for a limited time at restaurants in Denver, Indianapolis and Orange County, Calif.

Marketing

Why restaurant chains are flocking to Times Square

All but shut down during the pandemic, New York City’s tourist hub is now reenergized. And restaurants want a piece of the action.

Marketing

Where to dine in Chicago during the National Restaurant Association Show

It’s been three years since the last big Show, and the city’s restaurant scene has changed. Here are some of the best places to snag a table with your team or clients.

Financing

Chicken prices are causing big headaches for Noodles & Company

The pasta chain, where half of all customers order a dish with chicken, is adding a temporary $1 surcharge to those items because of soaring protein costs.

Marketing

Pretty please: Chains really, really, really want you to sign up for their rewards programs

Marketing Bites: Restaurants are boosting their incentives to get customers to fork over their data, Friendly’s wants folks to save room for ice cream, and more marketing news of the week.

Workforce

Chipotle zeroes in on its need for speed

The burrito chain is now tying manager and crew bonuses to how many burritos and bowls can be made every 15 minutes.

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