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Heather Lalley

Managing editor

Articles by
Heather Lalley

Page 15
Financing

Inside the private-equity deal to expand 11-unit Federal Donuts

What started as a side project from some James Beard Award-winning restaurateurs to sell fried chicken and doughnuts is now becoming a main course.

Leadership

Former Bloomin’ Brands CEO Bill Allen is now chairman of Founders Table

Allen will head the board of directors of the group that includes Chopt Creative Salad Company and Dos Toros Taqueria.

Financing

Jean-Georges Restaurants nabs a $55M investment

The minority stake from The Howard Hughes Corporation will allow the operator of 40 high-end restaurants further its global expansion, according to an announcement.

Operations

Infighting threatens one of the country’s top-grossing independent operators, a lawsuit alleges

A partner in the group that owns Maple & Ash, Etta and others said his business associate is trying to force him out of the company and is putting its future at risk.

Marketing

How Teriyaki Madness turned a major marketing oops into a win

When the Asian bowl chain accidentally sent (and had to take back) an email offering a free year of food to 8,300 loyalty club members, it crafted a sweet result out of a potentially sour situation.

Technology

Chipotle tests a high-tech inventory tracking system

The burrito chain, which faced widespread foodborne illness outbreaks in 2015, said the radio-frequency identification system will help it better respond to food safety and quality worries.

Marketing

Chains hope to score big with Final Four activations

Marketing Bites: Wendy’s tries a Twitter-activated vending machine; Pizza Hut drives the Struggle Bus; Dunkin’ gets into makeup, and more marketing news of the week.

Operations

Dave & Buster’s hopes for smooth sailing after latest COVID surge has passed

The food-and-games operator said it’s seeing significant pent-up demand for gathering in its restaurants and is working to boost its late-night business.

Marketing

Three years in, Chipotle’s lucrative loyalty program continues to grow

The burrito chain's rewards program now has 27 million members who are helping boost sales and traffic, while also giving it an ever-expanding marketing database.

Operations

Dos Toros is sued over the treatment of pigs and chicken

The fast casual claims its proteins are “naturally and humanely” raised, but the suit says the animals face inhumane treatment. Dos Toros said it’s investigating the allegations.

Operations

How one indie has weathered the supply chain rollercoaster

Oklahoma City-based HumanKind Hospitality is still trying to figure out how to balance soaring costs with how much its customers will bear.

Operations

Fast casual Smashburger is adding a bar

The better-burger chain said it is looking to capitalize on consumer desire to socialize following the pandemic.

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