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Jonathan Deutsch, Ph.D.

Articles by
Jonathan Deutsch, Ph.D.

Page 31

How to refuse service to a guest

We've discussed "when" to refuse service to a guest but "how" should it be done? See what Advice Guy recommends in terms of getting it done. 

Stopping soda thieves

If you have a self-serve drink station, then you see it every day: customers ask for a water cup and then proceed to fill it with a beverage they are supposed to pay for. Advice Guy offers solutions to the water-soda cup battle.

When to refuse service to a guest

Advice Guy explores when it's appropriate, if ever, to refuse service to a guest because of their behavior during a previous visit.

How to handle guests' prejudice

If a guest asks to avoid a server based on being a member of a protected class, you have a problem. Advice Guy explains how to handle these requests.

Is it wrong to expect two weeks' notice?

You expect employees to resign with at least two weeks notice, but the employee feels she or he can leave whenever. Advice Guy explores the industry standard and what employers can do.

How to handle negative Yelp reviews

Are negative Yelp reviews worth a response? Advice Guy explains why they are and what a good response looks like.

How to conduct cooking classes

How do I get started teaching Caribbean cooking classes, how large should my class size be and how much should I charge?

How to amp up lunch service

Lunch periods are definitely weighing the restaurant down and I know we could be very successful if we could fill a niche in this category. How do I get those types of people in the door?

Posting health inspection grades

Can I get away with not posting a health inspection grade sign?

Cooking tests for line cooks

Resumes don't cut it when hiring a line cook. What you really want to see is their cooking and communication skills in the kitchen. See what Advice Guy recommends for cook employment tests.

How to improve the speed of service

What are some strategies/tactics/tips to improve speed of service in restaurants?

Foreign policy: When is it appropriate to drop the check?

Is the burden on the guests to adapt to how we do things when to comes to dropping checks or on us?

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