Red Robin

Workforce

Sonic will let customers tip their carhops

Sonic Drive-Ins has added a feature to its ordering app that will let customers tip their carhops for good service. The feature is available in 1,000 locations.

Operations

Red Robin quietly tries a chicken-sandwich concept

The Red Robin grill-and-bar chain is giving the virtual market a try with the offer of at least three delivery-only concepts, two sporting chicken products and the third offering salads, according to consumer reports proliferating on the internet.

The casual grill-and-bar chain revealed its plan for grabbing market share as on-premise dining returns.

A doubling of off-premise business failed to offset the loss of on-site business, the franchisor said.

Here’s a snapshot of how those operations fared during Q3, along with a look at how they intend to improve their performance.

Restaurants with reopened dining rooms have recaptured 83.9% of their pre-COVID sales.

The casual chain said several key initiatives, including its push for operational efficiencies, were accelerated by what’s been learned during the crisis.

The activist investor, which once wanted to buy the chain at $40 per share, has taken a steep loss on the stock, says RB’s The Bottom Line.

Research conducted by the chain revealed new guest preferences and concerns. Here's how the brand is responding to conditions cited by a number of chains as the new reality.

The casual chain's revised credit facility requires $25 million to be raised from equity, and management has aired doubts about doing it in time.

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