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Financing

25 top limited-service chains in sales and satisfaction

 By Restaurant Business Staff on May 22, 2017

A restaurant chain's sales don't always reflect customer satisfaction, and vice versa. Here, we rank the leading limited-service chains using a formula that includes financials, consumer satisfaction and value.

Top 500 Chains

Whataburger

 Jun. 12, 2017

The family-owned burger chain operates two drive-thrus at Texas H-E-B grocery stores

Pardon me, may I speak with a manager?

By Restaurant Business Staff on May 15, 2003

"Pardon me, may I speak with a manager please?" This is a line heard every day in restaurants across America. It's a reasonable enough request.

The week in ideas, July 22, 2011

By Restaurant Business Staff on Jul. 22, 2011

Taco Bell expanded on its charitable work with teens, sending them cross country to learn work skills. A New York chef pushes back against Meatless Mondays. A Texas couple goes Whataburger crazy. And Tim Zagat lays out the new rules of dining etiquette.

Whataburger slashes breakfast hours due to egg shortage

Jun. 01, 2015

The burger chain has reduced daily breakfast hours while it sorts out supply issues resulting from the avian flu outbreak.

Whataburger restores regular breakfast hours

By Kelsey Squire on Jun. 19, 2015

The chain says it has secured additional egg supply after an avian flu-induced shortage caused it to pare the hours during which egg-based breakfast items were served.

Food

Avian flu forcers operators to be agile with eggs

By Kelsey Squire on Jul. 17, 2015

The disruption of the egg supply has come home to roost, but ingenuity in sourcing has kept operators from yanking eggs off menus.

Marketing

Social media watch: Seizing the moment

By Kelsey Squire on Nov. 09, 2015

Whataburger has a slam dunk with a Twitter post featuring an NBA star.

2016 Top 500 restaurant chains

Jun. 21, 2016

More than half of the restaurant industry’s $491 billion in sales come from the Top 500 chains. And these giants grew at a modestly stronger rate, both in terms of sales and store counts, than the industry overall. Restaurant Business focused on the leading 250 performers to identify trends for our first-ever special report delivering lessons from Technomic’s annual Top 500 Chain Restaurant Report. This special package includes lessons for all operators from the largest chains by segment, menu category and more.

Consumer Trends

The 5 cleanest fast-food bathrooms—and 5 missing the mark

By Jill Failla on Mar. 06, 2017

Customers rate the best and worst quick-service restaurant chains for bathroom cleanliness in a recent Technomic survey.

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