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management

Leadership

The challenges of stepping up in the family business

Tim Doherty was named the president and COO in May of the restaurant company his father started and built into one of the industry’s largest franchise operations. Like a lot of second-generation leaders of a family business, he found the job has its own set of challenges and joys.

Leadership

Is it OK to call out competing restaurateurs in your dining room?

Restaurants are open to the public, and if someone really wants to know what you’re up to, they will, Advice Guy says.

Independents operators may be outpacing chains when it comes to sales growth, but the same challenges are stunting potential growth across the industry. Top operators are finding ways to combat these costs by focusing on the experience.

Leading operators share their top concerns—and how they are coping.

The answer may prompt employers to consider an alternate way of delivering meeting material, Advice Guy says.

Openness won’t necessarily boost traffic, but being opaque can tarnish a brand.

Chief Financial Officer Guy Constant will take Stutz's position once a new CFO is found.

The company wants its founder to stop doing media appearances after a series of interviews over the weekend.

The chain is removing layers from field offices to improve communication and support with its franchisees.

Longtime CEO Ken Pendery will become executive chairman of the fast-growing breakfast chain.