Continue to Site >>>

Casual Dining

Leadership

Roark acts quickly to right Buffalo Wild Wings

 By Peter Romeo on Mar. 13, 2018

One of the wings chain's largest franchisees says the repair work is already starting, and it's delighted with what's happening.

Marketing

Catching a buzz

 By Kelly Killian on Jun. 01, 2015

When it comes to buzz specifically, it’s about innovation and differentiation, says Chris Tomasso, chief marketing officer of First Watch Restaurants and a board member of the National Restaurant Association’s Marketing Executives Group (MEG).

Food

Lazy Dog lightens up

By Restaurant Business Staff on Aug. 31, 2012

With the launch of its "Nutritious & Delicious" menu this summer, Lazy Dog Café got off the couch. The Southern California casual dining concept created a slimmed-down roster featuring 10 items, all 650 calories or less.

Operations

Famous Dave's to try delivery-only format

By Peter Romeo on Apr. 20, 2018

The casual chain is looking at kitchen-only formats after shrinking the size and tweaking the back of house of its conventional stores.

Black-eyed Pea’s Texas operation goes bankrupt

By Peter Romeo on Dec. 03, 2015

But the pioneering concept lives on in Colorado.

Operations

The toast of the town

By Tom O'Brien on Oct. 01, 2013

Not long ago, most restaurants could get by with a simple pop-up toaster. But along came bagels, croissants and Texas toast. And then toasted sandwiches grew wildly popular. So how do you find the best toaster to suit your needs today?

Consumer Trends

Millennials' favorite chains

By Sara Rush Wirth on Jan. 19, 2016

Millennials, the much lauded-after generation that marketers are trying to figure out, have a different set of needs and wants than the overall consumer base.

Beverage

Higher-priced options driving adult beverage sales, study finds

By Peter Romeo on Dec. 02, 2013

As the volume trend softens, consumers spark increased competition among premium beer, wine and spirits for drink orders in restaurants and bars.

The other hidden lessons in Red Lobster’s Super Bowl flub

By Kelly Killian on Feb. 18, 2016

Beyonce provided the chain with an opportunity it didn't seize. But the turn of events should prompt all restaurant leaders to think about a more important issue.

Smoking bans and e-cigarettes

By Jonathan Deutsch, Ph.D. on Jan. 16, 2014

I told a customer that e-cigarettes are included in our town and restaurant smoking ban, but I'm not exactly sure. Was that the right answer?

  • Page 179