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Fast Casual

Food

How Gott's Roadside evolves the menu while honoring the restaurant's 25-year legacy

 By Patricia Cobe on Mar. 28, 2024

Clay Walker, president of the iconic California drive-in, shares why local flavor and hospitality creates staying power.

Leadership

Pizza Inn parent Rave Restaurant Group upgrades leadership team

 By Lisa Jennings on Mar. 26, 2024

The Dallas-based pizza restaurant operator, which also owns Pie Five, has six new executives in place in preparation for planned expansion.

Operations

Panera Bread digital channels suffer national outage

By Lisa Jennings on Mar. 25, 2024

Panera cafes are open, but digital ordering systems are down, including kiosks in stores. Workers say they have been given no explanation.

Leadership

Smashburger names former Starbucks exec CEO

By Lisa Jennings on Mar. 20, 2024

Denise Nelsen spent more than two decades at Starbucks, most recently leading U.S. operations. Now she's plotting new business ventures and international growth at the fast-casual burger brand.

Leadership

Jennifer Schuler named CEO of Handel's Homemade Ice Cream

By Lisa Jennings on Mar. 19, 2024

Former Wetzel's Pretzels CEO Jennifer Schuler joins the Canfield, Ohio-based Handel's Homemade Ice Cream at a time of growth for the 130-unit franchise chain.

Operations

Calif. labor commissioner clarifies fast-food wage exemption

By Lisa Jennings on Mar. 18, 2024

An update last week attempts to address lingering questions about what companies would be impacted by the upcoming fast-food wage hike. It looks like Panera Bread is not exempt after all.

Operations

Panera Bread increases Unlimited Sip Club price

By Lisa Jennings on Mar. 18, 2024

The subscription drinks program that was $11.99 per month is now $14.99 per month, a 25% increase.

Financing

They left their jobs at Boston Market. Then the real problems started

By Jonathan Maze on Mar. 15, 2024

Longtime former employees exited the company as stores closed or paychecks stopped showing. But they’ve since been hit with surprise medical bills, and they’ve found themselves unable to file taxes or collect unemployment benefits.

Operations

Shake Smart to grow with investment from NewSpring Franchise

By Lisa Jennings on Mar. 14, 2024

Known for protein shakes, smoothies and more, the 45-unit chain is primarily on college campuses.

Operations

How &Pizza is bringing its edgy mojo back

By Lisa Jennings on Mar. 14, 2024

The Washington, D.C.-based chain has a (sort of) new CEO who has made lots of changes. His message to workers: Uncover those neck tattoos and crank up the music. You can be you.

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