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Marketing

Dunkin’ customers lash out over new loyalty program

 By Joe Guszkowski on Oct. 12, 2022

Dunkin’ Rewards members have to spend more to score free drinks. The more austere program comes as profits shrink industrywide.

Marketing

Starbucks and Delta will let their customers link loyalty accounts

 By Jonathan Maze on Oct. 12, 2022

The coffee giant is partnering with the airline in the most prominent example yet of a major restaurant chain expanding the scope of its loyalty beyond its locations.

Food

Burgerville bucks the pumpkin spice craze with its new Apple Crumble Sundae

By Patricia Cobe on Oct. 12, 2022

The Pacific Northwest chain sticks to its mission of local sourcing to bring the seasonal LTO to menus.

Food

Burger King scares up some serious heat with the Ghost Pepper Whopper

By Patricia Cobe on Oct. 11, 2022

The LTO ties into Halloween and promotes the chain’s Home of the Ghosts feature in the BK app.

Financing

Fat Brands is still shopping for acquisitions, but doesn’t like the prices

By Jonathan Maze on Oct. 11, 2022

The Bottom Line: The owner of Fatburger and Johnny Rockets is looking for deals after taking a break but finds the market to be a lot slower this year.

Financing

Jack in the Box makes a convenience store push

By Chuck Ulie on Oct. 10, 2022

The fast-food chain is making a big push to expand outside of California and Texas and views non-traditional locations as fertile ground.

Financing

Inflation is apparently turning customers onto McDonald’s

By Jonathan Maze on Oct. 10, 2022

Data from Placer.ai shows the burger chain’s traffic is beating the broader restaurant industry and its fast-food competitors. Economic downturns are traditionally good for the company.

Leadership

Taco John’s names Mark Kocer COO

By Jonathan Maze on Oct. 10, 2022

The 30-year industry veteran will oversee day-to-day operations at the Mexican chain.

Marketing

The inside story of Dunkin’s revamped loyalty program

By Jonathan Maze on Oct. 07, 2022

The company tapped into the travel industry as it reworked the program, now called Dunkin’ Rewards. It hopes to get more lapsed users back into its shops.

Financing

Subway loses one of its chickens

By Jonathan Maze on Oct. 07, 2022

The Bottom Line: The sandwich chain quietly eliminated its chicken breast from the menu. Operators weren’t exactly disappointed with the decision.

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