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Heather Lalley

Managing editor

Articles by
Heather Lalley

Page 19
Marketing

Marketing Bites: Taco Bell crunches its subscription numbers and likes the result

Also, fast casuals are boosting their loyalty programs and Red Lobster extended 2.22.22 promos all week.

Operations

Why Dog Haus is excited about the future of ghost kitchens

The gourmet hot dog concept was an early entrant in virtual brands and ghost kitchens. More than two years in, the fast casual has figured out some digital tricks but isn’t giving up on dine-in.

Leadership

Tom Ferguson, 57, founder and CEO of Rise Biscuits dies

Ferguson started the 17-unit chain in 2012. The company called him “a champion of others, a mentor, and a devoted husband and father.”

Financing

Shake Shack remains in rebuilding mode

While other chains have fully recovered from the pandemic, and then some, the New York City-based fast casual keeps getting battered by the pandemic’s waves.

Operations

Why Chicken Salad Chick isn’t flocking to digital

Digital sales make up just 15% of the fast casual’s business today, and the chain’s CEO said its diners simply prefer the dining room.

Financing

Shake Shack to raise prices again after omicron takes its toll

The fast-casual burger brand said there is too much uncertainty to predict when it might return to pre-pandemic sales trends.

Operations

Operators are ripe with uncertainty over avocado ban

Nearly a week after the U.S. halted avocado imports from Mexico, restaurant operators around the country are counting how much supply they have left and figuring out what to do next.

Marketing

Marketing Bites: Chicago indies band together on dining promo

Plus, Dunkin’ gets in on the NCAA athlete partnership action, McDonald’s teases the annual return of its minty-green treat, and more.

Financing

Wingstop: ‘The worst is behind us’ when it comes to wing prices

The fast-growing wing chain saw a 27.5% increase in bone-in wing prices during the fourth quarter, but said the cost finally appears to be on a downward trend.

Operations

How Chipotle got to 3,000 locations

It took the fast casual 29 years to reach the milestone, but Chipotle has aggressive growth plans for the future.

Technology

Chipotle, already a tech leader, has some more advances in the works

Many chains have copied the fast casual’s drive-thrus and digital makelines. Here’s a sneak peak at what’s next for the burrito brand (and it just might include an avocado-slicing robot).

Marketing

Dave & Buster’s inks deal to broadcast UFC events

The food-and-games chain partnered with the mixed martial arts organization to show all of the matches in its bars nationwide.

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