Joe's Crab Shack

2016 Top 500 restaurant chains

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Early experimenter with no tipping says it's not working

Or at least not in 14 of the 18 restaurants that switched to a revenue-sharing model for compensating servers, revealed Ignite Restaurants, parent of the Joe's Crab Shack chain. Joe's was the first full-service restaurant chain of scale to experiment with the discontinuation of tipping.

The casual-dining concept is paying servers at some stores instead of expecting customers to leave gratuities.

Sales also slowed at sister brand Brick House Tavern + Tap during Q3.

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