TGI Fridays

T.G.I. Friday's mobile payment app: Engaging the customer

By Restaurant Business Staff on Nov. 12, 2012

In April, T.G.I. Friday's released its own mobile payment app. While many foodservice operations have embraced mobile apps for location services, coupon offers or linking into reward programs, proprietary mobile payment apps are still somewhat unchartered territory. In the quick serve arena, Dunkin Donuts just released its own mobile payment system, and Starbucks partnered with Square for its system.

Dollarhyde relinquishes Veggie Grill CEO duties to Heeley

By Peter Romeo on Apr. 21, 2016

The transition will come next week.

Marketing

A virtual networking warm-up

By Restaurant Business Staff on Mar. 25, 2014

RLC attendees share their thoughts on what will undoubtedly be a major quest for those who come to Scottsdale Sunday: How to differentiate their brands in the eyes of consumers.

Technology

Restaurant Business tests chain apps

By Sara Rush Wirth and Benita Gingerella on Oct. 30, 2016

With most chains trying to score valuable real estate on their customers’ phones, the Restaurant Business team took a look at 25 restaurant apps to see what’s working—and what’s not.

Consumer Trends

The Disruptors

By Restaurant Business Staff on Aug. 19, 2014

"The Disruptors" is our examination of 10 factors that are rocking restaurants to their core and revolutionizing how operators do business for a decade, a generation or a lifetime.

Post-election strife spills into restaurants

By Peter Romeo on Nov. 15, 2016

High emotions are triggering confrontations between Donald Trump's fans and detractors. Unfortunately for the industry, sometimes the combatants' battlefield of choice is the restaurant dining room.

Restaurant chain introduces mistletoe drones

Nov. 24, 2014

The granddaddy of casual dining is reportedly trying in-store “mistletoe drones,” which capture customers kissing. A smooch wins a freebie.

Leadership

Cashing in on bargaining chips

By David Farkas on Feb. 07, 2017

Elie Khoury knows what his company brings to the negotiating table. CEO Khoury himself is a former chain executive with a history of growing brands.

Winter storms wreaking havoc on Boston’s restaurant industry

Feb. 12, 2015

As traffic has slipped, inventiveness has soared among the city’s fine-dining options. Now you can valet-park your snowshoes, trade your Uber receipt for an appetizer, or get a $1 oyster.

Marketing

Consumers' 6 favorite restaurant loyalty programs

By Benita Gingerella on Mar. 13, 2017

Here’s a look at which rewards programs rise to the top, and why.

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