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customer service

Now you see it

 By Restaurant Business Staff on Aug. 15, 2005

Wouldn’t it be great if you could define “good service” in just a few words? Dream on. Still, a lot can be learned from the attempt.

McLane to Build New Distribution Center in Pennsylvania

 By Restaurant Business Staff on Jan. 19, 2007

The company expects the facility, which will be called McLane PA, to be completed and operational in 2008.The new distribution center will service McLane's...

Marketing

The Social Marketing Revolution

By Restaurant Business Staff on Aug. 21, 2009

Guerrilla marketing has taken a decidedly tech turn. Pros: It's cheap and effective. Cons: What's Twitter again?

How to

By Patricia Cobe, Joan M. Lang and Thomas Henry Strenk on May 01, 2011

You can’t learn everything in culinary school. Or business school. Some lessons you’ve just got to learn on the job. With that in mind we set out to gather a little collected wisdom from the industry on how to do some of the more obscure tasks an operator might face. Challenges abound out there. Hopefully this will help get you through a few of them.

Consumer Trends

The importance of trust

Aug. 20, 2012

How trustworthy is your restaurant concept? According to "The Trust Factor" study released by About.com, trust is crucial to consumer-brand relationships and is a key driver in decision making.

Food

Favoring fired up flavors

By Megan Warmouth on Nov. 20, 2013

73% of consumers say that if they try a menu item with an innovative flavor, and enjoy it, they are more likely to return to the restaurant for the same item.

McDonald's tests 1-minute drive-thru service guarantee

Aug. 05, 2014

At some South Florida McDonald's locations, customers are given timers when they pay at the drive-thru window. If it takes longer than 60 seconds to get their food, their next meal is free.

Operations

This week’s restaurant nightmares: Sick and tired

By Peter Romeo on Nov. 15, 2017

The pain foisted on restaurants this week wasn't always deserved—just ask Chipotle. But that's what made those predicaments so nightmarish.

Don't sweat the small stuff...

By Bill Main on Feb. 10, 2000

Prioritize the most important things you have to do.

ID Innovator Costa: Niche Produce Distributor, Processor

By Restaurant Business Staff on Nov. 24, 2003

When Manuel Costa was thrust into running the successful fresh fruit and produce distributorship that his father had founded, he soon realized that his...

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