customer service

McDonald's tests 1-minute drive-thru service guarantee

Aug. 05, 2014

At some South Florida McDonald's locations, customers are given timers when they pay at the drive-thru window. If it takes longer than 60 seconds to get their food, their next meal is free.

Operations

This week’s restaurant nightmares: Sick and tired

By Peter Romeo on Nov. 15, 2017

The pain foisted on restaurants this week wasn't always deserved—just ask Chipotle. But that's what made those predicaments so nightmarish.

Don't sweat the small stuff...

By Bill Main on Feb. 10, 2000

Prioritize the most important things you have to do.

ID Innovator Costa: Niche Produce Distributor, Processor

By Restaurant Business Staff on Nov. 24, 2003

When Manuel Costa was thrust into running the successful fresh fruit and produce distributorship that his father had founded, he soon realized that his...

McLane Extends Distribution Agreement with G&M Oil

By Restaurant Business Staff on Oct. 12, 2005

The new agreement calls for McLane to service all of G&M locations until 2010.Headquartered in Huntington Beach, CA, G&M Oil is the largest Chevron direct...

Modifying a System to Maximize Inventory-based Customer Service and ROI

By Restaurant Business Staff on Jun. 08, 2007

That, in turn, would increase the level of customer service, and decrease inventory investment.Other benefits of these changes include reduced purchasing...

Cadec Helps Cheney Brothers Reduce Operating Costs

By Restaurant Business Staff on Oct. 21, 2009

MANCHESTER, NH (Oct. 20, 2009 - Marketwire)—CadecGlobal, a provider of advanced fleetmanagement solutions, announced today that it is helping...

National Survey Shows Healthy Trends Taking Root In School Cafeterias

By Restaurant Business Staff on Aug. 18, 2011

NATIONAL HARBOR, MD (August 18, 2011)—A new national survey of school foodservice directors shows that students heading back to school this fall will find...

The Week in Ideas, December 17, 2012

By Restaurant Business Staff on Dec. 17, 2012

Discounts for adopters. More crazy receipt stories. And Guy Fieri gets customers any way he can.

Operations

Serving up technology

By Tom O'Brien on Jan. 02, 2014

Today’s diners can be as picky about tech tools as they are about their food. Here are some of the technologies that diners say will get them in the door.

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