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customer service

Consumer Trends

Top chains by menu segment

 Jan. 27, 2014

Restaurants that landed a top spot on the list of favorite chains consistently deliver on all aspects of the dining experience that matter to consumers.

Consumer Trends

Award winning chains 2015

 By Sara Rush Wirth on Jan. 05, 2015

Technomic has announced the winners of its 2015 Chain Restaurant Consumers’ Choice Awards, which are based on consumer assessments delivered through the research and consulting firm’s ongoing Consumer Brand Metrics study.

A rose by any other name

By Bill Main on Nov. 23, 2000

What makes you different, better and special? Your Unique Experience Proposition defines your brand and keeps your customers coming back.

Sysco-Arkansas Names Jolly President, coo

By Restaurant Business Staff on Aug. 17, 2004

HOUSTON - Henry P. Jolly has been named president and chief operating officer of Sysco Food Services of Arkansas, LLC, a broadline foodservice subsidiary...

Bird Flu Update – Message to Distributors: Be Alert and Get Ready

By Restaurant Business Staff on Jun. 09, 2006

However, it should, and the IFDA Food Safety and Security Committee has stepped up to the plate to work with foodservice distributors to develop a...

Revionics Offers

By Restaurant Business Staff on Aug. 26, 2008

Tailored to fit the needs of foodservice, grocery and c-store distributors, the Revionics offering seamlessly integrates with existing installed customer...

How much do I pay them?

By Restaurant Business Staff on Jul. 01, 2010

If you have just a few units, you can dig up plenty of free information. For hourly workers and managers, start with data from Salary.com and Payscale.com, much of it targeted to your city or zip code. Look to proxy statements of small public companies for figures on executive pay.

Effective service management

By Restaurant Business Staff on Feb. 01, 2012

To reach the level of service where guests rave about their experience, managers need to ensure servers have these five tools.

The waiting game

By Amanda Baltazar on Jun. 17, 2013

Busy times are restaurants’ bread and butter. But a busy restaurant often means hungry guests are kept waiting. If operators manage wait times properly, though, they can create positive feelings in guests and boost business. Here are some skills to work on.

Workforce

The wonderful wizards of the workplace

By Kelly Killian on Feb. 02, 2014

The best employers provide something far greater—benefits that matter to real people, a “no-place-like-home” culture and a road toward growth.

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