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On-the-spot guest recovery

 By Amanda M. Westbrooks on Nov. 14, 2016

Complaints are unavoidable in restaurants. But how operators handle issues often dictates consumers’ brand perception, as well as their willingness to return.

Holy macaroni!

 By Restaurant Business Staff on Jul. 25, 1999

Did you read the tip on fishing when the fish are bitin'?

Size does matter

By Bill Main on Feb. 19, 2003

Sometimes big things come in small packages, like a big jolt of energy from a tiny cup of espresso, big sounds from barely-there speakers, or a big surge of power from the engine of a compact Porsche. It's good. It's proportional.

Third Generation Assumes Management Post at Snyder

By Restaurant Business Staff on Aug. 03, 2005

Snyder earned a Bachelor's of Business Administration degree with a marketing minor from Baylor University and previously worked in the marketing department...

Crawford Promoted to Executive Vice President at Perkins

By Restaurant Business Staff on Jan. 17, 2007

In this new position, Crawford will assume the control of all daily operational areas including management responsibilities for finance, information services...

Back to School: New Survey Highlights Top Issues, Trends for

By Restaurant Business Staff on Aug. 11, 2009

The survey results also show increases in free/reduced meal program participation across every grade level since 2005. This fall, as Congress considers the...

Consumer Trends

Customers tend to share bad experiences over good

Mar. 11, 2011

Consumers are far more likely to communicate negative experiences with a product or service than positive ones, according to a recent survey by COLLOQUY, a magazine that serves the loyalty marketing industry.

The Chefs' Warehouse, Inc. Acquires Michael's Finer Meats, LLC

By Restaurant Business Staff on Aug. 13, 2012

RIDGEFIELD, CT (August 13, 2012 - GlobeNewswire)—The Chefs' Warehouse, Inc. announced that it has acquired all of the equity securities of Michael's Finer...

Familiarity breeds loyalty

By Kelly Killian on Oct. 21, 2013

Whoever uttered the phrase “familiarity breeds contempt” may have gotten it wrong—at least when it comes to restaurants. A new study suggests that familiarity actually makes customers more loyal.

Workforce

The trouble with tips

By Steve Brooks on Jun. 17, 2014

Business- crushing lawsuits and tedious rules have some operators debating whether it’s time to topple the practice of tipping completely.

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