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delivery

Workforce

New York City sets a minimum wage of $17.96 for third-party deliverers

 By Peter Romeo on Jun. 12, 2023

The rate will rise on July 12 en route to hitting $19.96 by 2025. It's likely to make food delivery more expensive.

Technology

Grubhub lays off 15% of staff, citing high costs

 By Joe Guszkowski on Jun. 12, 2023

The company is reorganizing after falling behind its competitors. It said it would unveil a new strategy soon.

Operations

Grubhub wants to be the dining option for Homewood Suites guests

By Peter Romeo on Jun. 08, 2023

The delivery service has streamlined the ordering process for guests of the 500-unit Hilton-run chain.

Technology

Zume Pizza and the folly of trying to replicate Amazon

By Joe Guszkowski on Jun. 06, 2023

Tech Check: The demise of the former delivery startup shows the dangers of pushing a good idea too far.

Operations

Starbucks considers a wider range of store designs

By Jonathan Maze on Jun. 06, 2023

The coffee giant is contemplating different versions of its traditional drive-thru locations and pickup stores. But it may also try delivery-only units.

Technology

Uber Eats to expand use of delivery robots

By Joe Guszkowski on May 30, 2023

Up to 2,000 more rovers made by Serve Robotics are coming to new markets, including San Jose, Dallas and Vancouver.

Technology

Lawsuit accuses DoorDash of charging iPhone users extra

By Joe Guszkowski on May 24, 2023

The suit alleges that iPhone users are more likely to face higher fees than Android users for the same order. DoorDash said the claim is “blatantly false.”

Financing

The end of the pandemic has been tough on virtual brands and ghost kitchens

By Jonathan Maze on May 21, 2023

The Bottom Line: Burger King’s parent closing its KYLO Food Hall and layoffs at Nextbite suggest that some of the biggest ideas to come out of the pandemic are having a tough time making it on the other side.

Technology

Grubhub to share more detailed data with restaurants

By Joe Guszkowski on May 18, 2023

Operators will be able to view how different customer segments are performing. It’s one of a few updates to Grubhub’s tools for restaurants.

Financing

Why DoorDash is taking a stand on delivery menu prices

By Jonathan Maze on May 17, 2023

A Deeper Dive: Senior Technology Editor Joe Guszkowski joins the podcast to discuss DoorDash’s push on prices, and how long consumers will tolerate the cost of third-party delivery.

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