Quick Service

McDonald’s to cut its greenhouse gas emissions

By Jonathan Maze on Mar. 20, 2018

The chain’s plan to combat global warming is its latest effort in a bid to improve its image.

McDonald’s tries garlic fries

By Kelsey Squire on May 03, 2016

The made-to-order fries being tested in San Francisco are the latest example of the chain’s menu regionalization efforts.

The week’s 5 head-spinning moments: Servers under siege

By Peter Romeo on May 09, 2014

Many industry savants see service as the area where restaurants can distinguish themselves. Then why are so many trying to cut server-customer interaction?

Consumer Trends

Teens name their top 5 restaurant chains

By Peter Romeo on Apr. 11, 2018

The new heart throb: Chick-fil-A.

Chick-fil-A launches app centered on mobile ordering

By Kelsey Squire on Jun. 01, 2016

Food ordered via Chick-fil-A One won’t be prepared until a customer checks in at their local restaurant.

The week’s 5 head-spinning moments: Blame & shame edition

By Peter Romeo on Jun. 06, 2014

The restaurant industry took a slapping this week, at times from its own hand.

Jamba Juice names former Zoes Kitchen exec as CMO

By Kelsey Squire on Jul. 20, 2016

Rachel Phillips-Luther has joined the smoothie-and-juice chain.

Patent trolls are lurking to gobble up your green

By Kelly Killian on Jun. 25, 2014

An official-looking letter arrives in the mail claiming that some innocuous product or service you use in your restaurant is covered by a patent, and you’re infringing on it.

Credit card security

By Jonathan Deutsch, Ph.D. on Aug. 31, 2016

Advice Guy discusses how to handle the nuances of card payments, such as whether an operator can require a customer’s ID to accept a credit or debit card.

Future 50: Emerging Brands

Pal’s Sudden Service

Jul. 14, 2014

This limited-service chain takes its name to heart by offering classic American favorites with record fast drive-thru service.

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