Leadership

Freddy’s Frozen Custard gets a new CEO in Chris Dull

Dull, who was president and CEO of Global Franchise Group, takes the fast casual’s helm from co-founder Randy Simon.
Freddy's CEO
Photograph: Shutterstock

Freddy’s Frozen Custard & Steakburgers has hired Chris Dull as CEO to take over the top post from co-founder Randy Simon, the chain announced Thursday.

Dull comes to the fast casual, which was acquired by private-equity firm Thompson Street Capital Partners in March, after serving as president and CEO of Global Franchise Group. That company is the parent of six restaurant brands, including Hot Dog on a Stick, Marble Slab Creamery and Round Table Pizza.

Chris Dull Freddy's

At Freddy’s, Dull will be charged with increasing the chain’s focus on marketing and technology deployment, as well as franchise development.

Simon will stay on as chairman of Freddy’s board and will “continue to play a critical role” in the chain’s strategic development, according to a statement.

Freddy’s, which sells burgers and frozen custard, has nearly 400 largely franchised restaurants in more than 30 states. Its locations have drive-thrus.

The chain is opening six restaurants during its first quarter and plans to open more than 50 units through the rest of the year.

“Freddy’s has emerged as one of the strongest and most viable franchise opportunities within the fast-casual segment today,” Dull said in a statement. “Once I was introduced to the brand and saw firsthand the operational excellence of this business model, I immediately jumped at the chance to join this exceptional team.”

Simon, his brother Bill and restaurateur Scott Redler founded Freddy’s in Wichita, Kan., in 2002 and began franchising two years later.

Freddy’s has averaged nearly 22% annual system sales growth in the five years leading up to the pandemic, according to data from Restaurant Business sister company Technomic.

“Freddy’s is a highly unique, scaled franchisor platform that has built a premium brand over the past two decades with leading franchisee retention, remarkable growth, and a passionate guest following of ‘FredHeads,’” Bob Dunn, managing partner at Thompson Street, said in a statement at the time of the acquisition.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

For Starbucks, 2 years of change hasn't yielded promised results

The Bottom Line: The coffee shop giant’s sales struggles worsened earlier this year, despite a flurry of efforts to improve operations and employee satisfaction.

Food

Nando's Americanizes its menu a bit as U.S. expansion continues

Behind the Menu: Favorites like mac and cheese, bowls and salads join the fast casual’s Afro-Portuguese-rooted dishes, including the signature peri-peri chicken.

Financing

The consumer is cutting back, but not everywhere

The Bottom Line: Early earnings from major restaurant chains suggest the consumer has taken a distinct turn for the worse so far in 2024.

Trending

More from our partners