OPINIONLeadership

Remembering Ruth's Chris founder Ruth Fertel

Restaurant Rewind: She could barely afford to open her first restaurant. Now the empire she founded through smarts and a refusal to be stopped is selling for $715 million. Here’s her story.

This episode of Restaurant Rewind is brought to you by Tock.
Tock

Ever wonder how a high-end restaurant chain could end up with a clunky name like Ruth’s Chris Steak House? If you’re familiar with the Ruth in that moniker, the mystery is about as vexing as picking an even number between one and three. There was no way that a force like Ruth Fertel would not leave her mark on the business, literally and figuratively.

Here’s just a few bulleted items from her life story: She didn’t enter the industry until age 38, looking for a way to pay for her two boys’ college education. Never mind that her education was in chemistry and physics. She’d earned college degrees in each by age 19.

That was before she broke the gender barrier to become a professional racehorse trainer.

Convinced that single moms brought a special touch to service, she built an all-female waitstaff for her restaurant venture. And she literally lived at her workplace, at least until it burned down.

Want more? Join me on this week’s Restaurant Rewind podcast for a look at the extraordinary life and career of Ruth Ann Udsted Fertel.

Download the episode from wherever you get your podcasts.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Despite their complaints, customers keep flocking to Chipotle

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

Operations

Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.

Trending

More from our partners