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Operations

New restaurant equipment and back-of-the-house technology
Operations

Panera Bread expands rewards program to grocery CPG

 By Heather Lalley on Jun. 29, 2023

Shoppers who spend $20 on Panera-branded grocery items, including salad dressings and mac & cheese, can get a $5 electronic gift card to use at the fast-casual brand's restaurants.

Operations

Smokey Bones to trim menu, sharpen service under new president

 By Joe Guszkowski on Jun. 29, 2023

As COO, Hal Lawlor helped the barbecue chain return to its roots. Now, his target is guest satisfaction. "That elevated expectation is back," he said.

Operations

Hamra Enterprises acquires 24 Panera Bread units across the South

By Lisa Jennings on Jun. 28, 2023

The Missouri-based group is also a franchisee of Wendy's, Noodles & Company and, soon, Caribou Coffee. The acquisition brings the group's restaurant count to a total of 195.

Operations

New CEO of Krystal, Logan's looks to get brands back on track

By Joe Guszkowski on Jun. 28, 2023

Josh Kern is working to eliminate distractions and focus on the basics at SPB Hospitality's 16 restaurant brands.

Operations

Independent restaurants contend with a new inflationary problem: Climbing rents

By Peter Romeo on Jun. 28, 2023

A new survey found that 63% were hit with an increase in 2023, leaving 45% unable to cover their June fee.

Operations

Raising Cane's global flagship restaurant opens in NYC's Times Square

By Patricia Cobe on Jun. 27, 2023

The “coming soon” sign had been lit up for two-plus years, but the 8,000-square-foot location finally opened Tuesday, with blocks-long lines of fans waiting to get in.

Operations

The co-owners of Seven Reasons prep to take concepts outside Washington, D.C.

By Lisa Jennings on Jun. 26, 2023

This rapidly growing group has more locations coming to the nation's capital, but they are looking to take their brands to more cities across the U.S. or internationally.

Operations

Are restaurant surcharges about to be added to Biden's 'junk fees' list?

By Peter Romeo on Jun. 26, 2023

Working Lunch: The industry is tacking on service fees cavalierly. Is that attitude about to backfire in the form of regulation?

Operations

The long-awaited Casa Bonita Redux begins limited debut

By Lisa Jennings on Jun. 22, 2023

Made famous on "South Park" and with countless childhood birthday parties, this pink Mexican restaurant in Denver has received a spit and polish priced at "infinity dollars." A soft limited opening begins Friday.

Operations

Starbucks is creating a sustainability learning and innovation lab

By Reyna Estrada on Jun. 22, 2023

The coffee giant is developing the lab in Costa Rica, near its research and development headquarters. The facility will be designed to help develop sustainable production practices.

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