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Operations

New restaurant equipment and back-of-the-house technology
Operations

How food hall pioneer Anna Castellani is transforming community dining

 By Patricia Cobe on May 11, 2023

Thriving marketplaces of local vendors connect people through food and celebrate their stories.

Operations

Noodles & Co. guests push back on higher prices, especially for delivery

 By Lisa Jennings on May 10, 2023

But with commodity deflation expected for the rest of the year, the fast-casual chain has brought back a value promotion that is already driving traffic, the company said.

Operations

Shake Shack couldn't be happier with its kiosks

By Lisa Jennings on May 04, 2023

In the ongoing effort to boost profitability, the in-store technology has proven to be the highest-margin channel for the brand and kiosk sales doubled in the first quarter.

Operations

Why sports fans are craving Wingstop

By Lisa Jennings on May 03, 2023

Investments in national advertising during NBA and NFL games drove traffic during the first quarter. Also the new chicken sandwich line is attracting new users and boosting frequency.

Operations

McDonald's franchisees fined $200k over child labor violations

By Jonathan Maze on May 03, 2023

The U.S. Department of Labor fined the three operators for violations involving more than 300 minors, including two children of a manager who were 10 years old.

Operations

At 110 and counting, this NYC dining landmark is still going strong

By Peter Romeo on May 02, 2023

Restaurant Rewind: Don Draper and Jackie Onassis were among the legions of fans who kept the Grand Central Oyster Bar in vogue.

Operations

Taco Bell wants to make its beef more sustainable

By Reyna Estrada on May 02, 2023

The taco chain is teaming up with Cargill and the National Fish and Wildlife Foundation to support ranchers' regenerative farming efforts.

Operations

Chipotle wants to celebrate Cinco de Mayo with First Timers

By Lisa Jennings on May 01, 2023

This year's promotion taps users of the new event-planning platform Partiful, with BOGOs designed to bring in people who have never tried Chipotle before.

Operations

To order or not to order in the drive-thru lane

By Lisa Jennings on May 01, 2023

Pickup-only drive-thrus are faster, but Velvet Taco found it was losing guests who wanted to order from their cars. The chain has redesigned its drive-thrus to accommodate different types of users.

Operations

BJ's is testing QSR-style ordering in some restaurants

By Joe Guszkowski on Apr. 28, 2023

It’s one of a number of efforts to boost speed at the casual-dining chain, including a smaller menu.

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