Firehouse Subs

5 chains winning the takeout game

By Brett Dworski on Jan. 19, 2018

Consumers rate the brands they see as the top players in takeout.

How America’s favorite chains intend to stay on top

By Sara Rush Wirth on Jan. 19, 2016

These brands not only understand consumers, but are able to turn that knowledge into actionable insights, shifting operations to meet customers where they are.

Marketing

The importance of brand trust

By Darren Tristano on Aug. 12, 2016

Until recently, consumers considered Chipotle one of the most trusted limited-service restaurant brands. After its food safety incidents, Chipotle now scores in the bottom six for brand trust.

3 cheers for a restaurant Festivus

By Peter Romeo on Dec. 24, 2016

For a day, we wanted to forget the industry's problems and focus on why restaurants deserve a holiday of their own. Here are three random reasons.

Consumer Trends

America's favorite chains for 2017

By Jill Failla on Jan. 17, 2017

Restaurant trends change year to year, but one thing remains consistent: Service and hospitality are crucial to consumers. This year’s list reveals some shake-ups.

Which restaurant franchises are the best bets?

By Peter Romeo on Jan. 18, 2017

A new ranking finds plenty of familiar names toward the top of the list.

Financing

Drive-thru of the future

By Dina Berta on Feb. 07, 2017

We’ve seen the drive-thru of the future and it is easier, faster and friendlier.

Cashless continues to draw converts

By Peter Romeo on Apr. 27, 2017

The ranks of restaurants refusing to accept bills and coins is steadily growing, with both one-offs and chain giants testing new ways of speeding service.

Food

3 snack trends curbing appetites

By Lizzy Freier on Jun. 05, 2017

Leading chains are taking innovative approaches to snacking; here are three menu trends gathered from new item rollouts.

Operations

Smart spending

By Restaurant Business Staff on Dec. 01, 2009

The August 2009 NRA expectations Index reported that “45 percent of restaurant operators plan to make a capital expenditure for equipment, expansion or remodeling in the next six months.” Whether that prediction comes true remains to be seen. But this year’s crop of new products puts the emphasis on helping operators maximize every dollar.

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